Would you like to be a valued member of a small team?

Are you ready to work in a role where you are seen as intrinsic to the success of the business?

Would you like to work for a small business which is renowned for the quality of its products and for exceptional customer service?

A business which innovates and drives for success, whilst being firmly rooted in traditional values.

We are looking for a friendly, highly organised and enthusiastic individual to join our growing team at Rural Ranges in Bridport.

Who we are

We are a small but growing family-run business located in Bridport. We specialise in the sale of Aga and range cookers, outdoor cooking equipment and cookware, alongside the electric conversion, refurbishment, servicing and maintenance of cast iron cookers.

We work with customers throughout the UK and internationally, and pride ourselves on the quality of our products and the exceptional service we provide.

The role

We require a self-motivated, flexible and highly organised individual to join our small team, helping with the day-to-day running of our busy office and showroom.

We are looking for someone who takes pride in providing excellent customer service, communicates confidently and professionally, and is able to organise their time and manage competing priorities effectively.

As a member of a small team, your role will be varied and you will need to be adaptable, proactive and willing to turn your hand to whatever the working day brings.

Our industry is particularly specialist, so a genuine willingness to learn is essential. We will provide the training and support you need, but you must be curious, enthusiastic and motivated to develop a thorough understanding of our products and services.

Duties will include but not be limited to:

• Responding to customer enquiries by telephone, email and in person.
• Assisting with sales enquiries, preparing quotations and following up with customers.
• Booking appointments and supporting the coordination of servicing, repairs and installations.
• Maintaining accurate customer records and ensuring our office systems are well organised and up to date.
• Providing general administrative support to our busy team.
• Helping to ensure our engineers have the information and materials they need to carry out their work efficiently and effectively, and acting as a point of contact throughout their working day.
• Welcoming customers to our showroom and assisting with their enquiries.
• Supporting the smooth day-to-day running of the business.

Requirements

Essential

• Previous experience in customer service, sales or office administration.
• Self-motivated, enthusiastic and driven, with a proactive approach to work.
• Highly organised, with excellent attention to detail and the ability to manage competing priorities.
• Exceptional customer service skills, with a genuine desire to go the extra mile to ensure customer satisfaction.
• Excellent written and verbal communication skills.
• Versatile and adaptable – as a member of a small business, your role will be varied and you will need to be able to meet the challenges of a busy working environment.
• A good team player – you will work closely with your colleagues in a small team where everyone has a key role to play.
• Confident and competent using computers and everyday office software.
• An excellent problem solver, able to use initiative and work independently when required.
• A keen learner, with the curiosity and motivation to develop a strong understanding of our specialist products and services.
• A professional manner and an appreciation of the expectations of a high-end clientele.

Advantageous

• Flexibility to work additional hours to provide holiday cover for colleagues, alongside the regular Thursday working hours.
• Experience of working within a similar small business.
• Experience preparing quotations, processing orders or managing customer enquiries.
• Knowledge of Aga cookers, range cookers or associated products.
• An interest in cooking, kitchens or the products we sell.

Previous knowledge of our industry is not required, as full training will be provided. We are equally interested in finding someone with the right attitude, initiative and willingness to learn.

Benefits

You will be a valued member of a small team within a fast-moving and exciting business.

• A varied and interesting role within a friendly, growing family business.
• Full training in our specialist products, services and systems.
• Opportunities to develop your skills and take on additional responsibilities.
• 28 days' holiday (including bank holidays), pro rata.
• 1 additional day's holiday for every year of service, up to a maximum of 5 additional days, pro rata.

Hours: 8 regular hours per week, working on Thursdays at our Bridport showroom, with additional hours available to provide holiday cover for colleagues.

Salary: £13.50–£14.50 per hour, depending on experience.

Ideally, we are looking for someone who can offer flexibility to work additional days during periods of staff holiday.

As Rural Ranges continues to grow, there is potential for significantly increased hours for the right candidate in the future. Whilst we cannot guarantee this, we would particularly welcome applications from someone interested in developing their role with us over time.

If you are looking for a varied and rewarding part-time position where your contribution will be genuinely valued, we would love to hear from you.

To apply: Please send your CV and a short covering letter explaining why you think you would be a good fit for Rural Ranges to info@ruralranges.co.uk.

Pay: £13.50-£14.50 per hour

Expected hours: No less than 8.0 per week

Benefits:

• On-site parking

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person