About Medefer

Medefer is an innovative CQC registered healthcare provider that aims to transform the way that healthcare is delivered by enabling healthcare systems to provide patients with the best healthcare experience – timely, efficient and effective. Founded by Consultants and GPs working in the NHS, our culture is driven by a deeply held commitment to the NHS and delivering transformational change to the patient experience. We are a passionate, dedicated and patient‑focused team striving to make healthcare fit for the 21st century. Our vision is to completely re‑frame the way that healthcare is delivered, giving patients the right to choose who will provide their care at the point of a GP referral to a specialist. Medefer’s technology platform delivers world‑class safety, whilst delivering a unique approach in delivering a national service to patients, from referral, to treatment and discharge.

Role:

Patient Care Coordinator (Bank)

Location:

Remote

Salary:

£15.00 per hour

Hours:

As and when required, shift pattern: Monday to Friday between 8am and 6pm. We work on a rota basis between 8.00am-4.00pm, 9.00am-5.00pm and 10.00am-6.00pm.

Responsibilities

• Work within a dedicated hub/team to facilitate the smooth running of the patient journey by ensuring coordinated and streamlined administrative processes revolve around the patient and their individual needs.
• Ensure that each patient progresses in their pathway as expected, without any unnecessary delay.
• Track patients in accordance with RTT and DM01 guidance and standards.
• Deliver exceptional customer service to every patient you interact with via phone, chat and email.
• Communicate information to patients that may require a sensitive, understanding manner.
• Responsible for ensuring that the patient, family, and carers are at the centre of everything you do.

Person Specification

Experience

• A minimum of 6 months experience in customer service/similar role.
• Experience of working within a healthcare environment is desirable.
• Have knowledge and understanding of RTT and DM01 reporting requirements desirable.
• Experience of using Microsoft Office applications e.g., Excel reporting, Word & Outlook.

Skills & Abilities

• Patient-focused, you have empathy, emotional intelligence and exceptional attention to detail.
• Professional manner, self‑motivated, resilient, independent, and driven to improve how things work by proactively seeking out solutions to any challenges which arise.
• Ability to manage own workload and work as part of a team.
• Adaptability, flexibility, and ability to multitask.
• Desire to achieve and sustain high standards.
• Strong prioritisation skills with the ability to manage competing demands and deadlines effectively.
• Excellent verbal & written communication skills with the ability to communicate effectively by phone, in writing, and in person.
• Ability to cope with a high volume, pressured environment.

Personal Qualities

• A methodical and logical thinker who enjoys problem solving.
• You thrive in a fast‑paced dynamic environment and are able to implement structure in a constantly adapting space.
• You love technology and are comfortable working across multiple systems simultaneously.
• Patient, calm approach and sensitivity in dealing with patients.
• Able to cope with sensitive nature of work, and to deal with challenging and difficult behaviour in an appropriate manner.

Benefits

• Enrolment on the company pension scheme
• Holiday – accrued each week based on hours worked and in line with permanent employees
• Discount schemes
• Employee Assistance Programme

Medefer fully complies with the Equality Act 2010. We are an equal opportunities employer, value diversity and welcome applications from candidates of all backgrounds.

Medefer is a Disability Confident Employer.

We commit to interviewing applicants who declare a disability and meet the minimum essential criteria for the job. If you would like to be considered under this scheme, please let us know in your application or by contacting our recruitment team.