Phone Based Evening & Weekend Customer Support Agent - (17:30 - 00:00)

Job Description:

We are a passionate team with a simple aim to help our clients grow and have fun while doing so! We are 10 years old, and classed as a ‘fast-growth’ company in the UK - working with an enviable client list.

Socialbear is the global leader in Customer Service and Community Management, powering support for some of the world’s biggest brands. Human customer support built for the 21st century, available 24 hours, 365 days a year. Our full stack service includes: agents, management, security, training, analytics and data. We power customer service for industry leading brands, charities and governments. Our goal is to continue transforming traditional contact centres, into cloud based community led initiatives.

About Us:

Socialbear is the global leader in Customer Service and Community Management, powering support for some of the world’s biggest brands. Human customer support built for the 21st century, available 24 hours, 365 days a year. Our full stack service includes: agents, management, security, training, analytics and data. We power customer service for industry leading brands, charities and governments.

Responsibilities:

Customer Assistance:

  • Respond promptly to customer inquiries via phone & email during the specified hours.
  • Provide accurate and comprehensive information regarding products, services, and policies.
  • Address and resolve customer issues, ensuring high levels of customer satisfaction
  • Maintain detailed and accurate records of customer interactions and transactions.
  • Document common customer concerns and contribute to the development of a comprehensive knowledge base.

Requirements:

  • Proven experience in customer support or a related field.
  • Strong written and verbal communication skills.
  • Ability to work independently and manage time effectively.
  • Familiarity with VOIP systems
  • Exceptional problem-solving and interpersonal skills.
  • Comfortable working during non-traditional hours.
  • Housing & accomodation experience is a bonus.

Shift Hours: 17:30-00:00 (GMT/UTC) Monday to Sunday & 09:00-17:30 Saturday & Sunday.

Benefits:

  • Work from home

Schedule:

  • Overtime
  • Weekend availability

Work Location: Remote

Job Type: Freelance

Pay: £12.71 per hour

Expected hours: 15.0 – 30.0 per week

Benefits:

  • Work from home

Application question(s):

  • Are you available for evening & weekend shifts?

Work Location: Remote

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