Private Banking Executive Manager

Private Banking Executive Manager | Barclays | London.

Join us as a Private Bank Executive Manager, where you'll lead a team of Private Bank Executives who support the day-to-day needs of high-value clients. You'll be responsible for delivering an exceptional client experience, driving operational excellence, and ensuring the team provides seamless support across every stage of the client journey. Your leadership will be key to enhancing service quality, supporting Private Bankers, and helping the business build deeper, longer-lasting client relationships.

In this role, you'll coach, develop, and inspire your team, helping them navigate complex client requests while maintaining the highest standards of service, risk management, and regulatory compliance. You'll act as an escalation point for more sensitive or complex client situations, providing guidance and ensuring issues are resolved effectively. Alongside this, you'll identify opportunities to improve processes, increase efficiency, and enhance the overall client and colleague experience.

You'll work closely with colleagues across Investments, Lending, Operations, Risk, and Compliance to ensure clients receive coordinated and consistent support. You'll oversee key control activities, maintain high standards of KYC and AML compliance, and take ownership for service delivery, team performance, and operational outcomes.

To succeed as a Private Banking Executive Manager, you should have experience in:

  • Leading and developing client-facing teams within Private Banking, Wealth Management, or a similar financial services environment.
  • Managing complex client relationships and acting as an escalation point for sensitive service or operational matters.
  • Operating within regulated environments and ensuring policies relating to KYC, AML, and risk management are consistently applied.
  • Building strong partnerships with Private Bankers and internal stakeholders to deliver outstanding client outcomes.

Other valuable skills include:

  • Strong leadership and coaching capabilities, with a track record of developing high-performing teams.
  • The ability to identify opportunities for improvement, implement change, and drive measurable enhancements to service delivery.
  • A strong understanding of operational risk, controls, and governance, with a commitment to maintaining high standards of compliance.
  • Excellent organisational and problem-solving skills, with the ability to balance client needs, team priorities, and business objectives.
  • A proactive and detail-oriented approach, with the confidence to make decisions and take ownership of outcomes.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based in London.

Purpose of the role To manage relationship support initiatives and set the strategic direction. Provide support to the bank's senior management team, and to manage relationship support risk across the organisation.

Accountabilities

  • Development of strategic direction for relationship support, including the implementation of up to date methodologies and processes.

  • Management of relationship support initiatives, including oversight of colleagues and their performance, implementation of departmental goals and objectives, oversight of department efficiency and effectiveness. .

  • Relationship management of relationship support stakeholders, including identifying relevant stakeholders, and maintenance of the quality of external third party services.

  • Development and implementation of policies and procedures for relationship support.

  • Management of relationship support risk, including identification of potential risks, development of strategies to mitigate those risks, and maintenance of alignment between the bank’s relationship support and compliance functions. .

  • Monitoring the financial performance of relationship support teams, including revenue, profitability, and cost control.

  • Conducting thorough market research to understand market trends, competitive landscape, and regulatory changes to identify market opportunities.

Assistant Vice President Expectations

  • To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.

  • Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach emp
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