Program Manager - Amazon Fresh Quality

At Amazon we are always exploring new opportunities to shape our global business. As a Program Manager youll be an essential part of innovating and transforming our processes. Youll be taking the lead on the design and launch of new programs for our customers. Youll also oversee programs that are already running and find ways to improve them. This is your opportunity to have a big impact on some of the most exciting new ideas that are shaping the future of Amazon. Key job responsibilities1) Be able to access and analyze complex data sets to drive effective decision making. Use data to understand operational challenges and create continuous improvement initiatives.2) Communicate clearly and concisely with leadership to explain performance trends actions and reasoning for business decisions.3) Launch programs monitor performance metrics and report on the status of key objectives that affect deliverables.4) Work with a variety of other Amazon departments to identify and leverage best practices.5) Manage stakeholders and internal processes and define standards. A day in the lifeAs a Program Manager you will be responsible for planning implementing and improving initiatives that ensure the smooth running of our operations. Youll work closely with a range of Amazon colleagues to understand how they work and what you and your teams can learn as well as sharing your own expertise. Together youll identify exciting new opportunities and will take the lead when it comes to designing their implementation. About the teamThe Amazon Grocery Logistics (AGL) org is looking to hire a Program Manager passionate about improving the Customer Experience of our online Grocery Fulfillment channel. This PM will be responsible for overseeing Quality improvements across the EU network (UK ES and IT) collaborating with internal stakeholders to deliver the highest quality products to our customers. A highly analytical candidate with program/project management or grocery operations experience is an ideal fit as this role will require cross-functional partnership with multiple teams (Tech Operations Analytics Finance Delivery and other teams) to lead influence and support business critical projects and initiatives. Robust understanding of fulfillment operations including order fulfillment inventory flows constrained warehouse assets (capacity and labor) quality and long term roadmaps will help develop new innovations within complex ultra-fast operations.You will be expected to interact with senior-level audiences to provide updates and make strategic recommendations that will achieve the long-term vision for optimal balance between business need and operator experience. Documentation of requirements project management and cross-team coordination skills are essential.- Bachelors degree- Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL- Experience defining program requirements and using data and metrics to determine improvements- Experience in leading large cross functional projectsAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.Required Experience:Manager Key Skills Project Management Methodology,Project / Program Management,Program Management,Management Experience,Microsoft Powerpoint,Project Management,Microsoft Project,Budgeting,DoD Experience,Leadership Experience,Supervising Experience,Contracts Employment Type : Full-Time Experience: years Vacancy: 1 Experience: 3 years required

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