Programme Director, Zaidi

Job Description:

  • Act as Ikigai’s senior point of contact for the client account and own executive-level relationships
  • Build and maintain trusted relationships with senior client stakeholders across business, product and technology
  • Provide visibility on account health, progress, risks and delivery outlook
  • Set expectations, manage difficult conversations and protect delivery outcomes
  • Own commercial performance, including pricing, margin, utilisation and investment decisions
  • Own and track KPIs, OKRs and contractual commitments
  • Make Master Services Agreement-level decisions
  • Support client growth through pre-sales and shaping new opportunities
  • Provide senior oversight across delivery teams
  • Identify, escalate and resolve delivery risks
  • Ensure delivery plans are realistic, well-governed and actively managed
  • Champion Ikigai’s delivery standards and cultural principles
  • Model Ikigai’s leadership behaviours, values and ways of working
  • Help shape and develop the Client Success and Engagement function
  • Contribute to senior CSL capability and the client-facing leadership community
  • Apply knowledge of pricing, margin, utilisation and delivery trade-offs to drive sustainable growth and long-term client partnerships

Requirements:

  • Proven experience in senior client leadership, account management or client success roles within a technology or consultancy environment
  • Strong commercial acumen, with experience managing pricing, margin and delivery trade-offs
  • Confidence engaging senior stakeholders across technical and non-technical audiences
  • Experience operating in complex, multi-team delivery environments
  • Comfortable owning outcomes, making decisions and holding teams to account
  • Experience in financial services or regulated environments is beneficial
  • Ability to operate effectively in a remote-first organisation, with some travel as required

Benefits:

  • $2,000 annual budget for personal training and attending conferences
  • Industry-leading benefits package
  • Remote-first working arrangement
  • Open-ended career progression
  • Yearly company-wide get-togethers
  • Team meetings and social events
  • Flexible opportunities to meet up when productive or fun
  • Support for remote work from the outset
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