The Integrated Delivery Office sits at the heart of Customer Technology, ensuring the Society’s most strategic, complex and multi-million-pound technology programmes are designed and delivered as connected enterprise outcomes.

This is a senior role combining programme delivery, enterprise architecture and transformation expertise. You will provide the strategic and technical insight needed to solve integration challenges that cross systems, platforms, data, processes and organisational boundaries. Your work will ensure architectural decisions are grounded in delivery reality and that programmes collectively contribute to a scalable and sustainable technology landscape.

The role is also central to accelerating artificial intelligence-enabled transformation across the Change Delivery Practice. You will help shape how artificial intelligence, automation, AI agents and effective prompting are embedded into operating models and end-to-end processes, moving teams beyond isolated experimentation towards measurable improvements in how work is designed and delivered.

You will operate with senior leaders across technology, architecture, engineering and programme delivery, influencing decisions on investment, sequencing, integration and transformation. This is an opportunity to shape enterprise-wide outcomes, resolve some of the organisation’s most complex technology challenges and improve how major change is delivered.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at our London office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

On a typical day, you’ll bring together architects, engineers and programme leaders to work through issues that cannot be resolved within a single team or programme. You’ll get hands-on with complex technical challenges, applying enterprise architecture concepts and structured frameworks to understand root causes, assess options and develop practical solutions. You’ll review how systems, platforms, data and processes connect, identifying where changes to architecture, integration, delivery sequencing or resources are needed. You’ll turn this analysis into clear recommendations that help senior leaders make informed decisions and enable teams to move forward. You’ll also work with teams to redesign processes and introduce artificial intelligence-enabled tools and ways of working that deliver measurable improvements.

About you

To be successful in this role, you’ll demonstrate:

• Proven experience leading at least one complex technology programme with a total value of more than £10 million, including accountability for delivery plans, financial management, governance, risks and outcomes.
• Extensive experience in both programme management and enterprise architecture within a large and complex organisation.
• Demonstrable experience solving complex technical integration challenges involving multiple systems, platforms, data flows, technology teams or business areas.
• Working knowledge of enterprise and application architecture principles, with the ability to understand technology landscapes, integration patterns, dependencies, and architectural constraints to support integrated delivery planning, governance, and decision-making across complex change portfolios. Able to collaborate effectively with Enterprise Architects, Solution Architects, Engineering Teams, and Platform Owners to ensure programme delivery aligns with target-state architecture, technology strategy, and organisational standards.
• Proven experience identifying and managing cross-programme dependencies, architectural constraints, critical paths and delivery sequencing across multiple concurrent initiatives.
• Exposure to a consulting background where you have practical experience designing or implementing operating model, technology strategy and end-to-end process transformation, with measurable improvements to delivery, efficiency, control or customer outcomes.
• Practical experience designing and implementing AI-enabled solutions, including AI agents, custom automation applications, and intelligent workflows using technologies such as Azure AI Foundry, Microsoft Fabric, Copilot Studio, Power Platform and Microsoft 365 Copilot. Demonstrated ability to build agentic solutions, automate business processes, orchestrate complex workflows, generate insights from organisational data, and improve operational and delivery outcomes. Experience applying effective prompting, AI governance, and low-code/no-code development to deliver measurable business value.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 30 days holiday, pro rata

• Private medical insurance

• A highly competitive pension to help you build a strong foundation for retirement

• Access to an annual performance-related bonus

• Training and development to help you progress your career

• A great selection of additional benefits through our salary sacrifice scheme

• Life assurance to provide peace of mind for you and your loved ones in the event of your death

• Wellhub – access to a range of free and paid options for health and wellness

• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy.

If you want to find out more about using AI in our recruitment process, please read more here.

Disability Confident

We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level.

That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support.

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