Prompt Engineer

At Beam, you get to do work that matters for the world. We’re solving the world's toughest social problems with an incredible team, tech and AI. And we’re growing fast 🚀

It’s not easy. Nothing worth doing ever is.

Join a company at the forefront of social impact, driving first-of-its-kind positive change. You’ll be part of a high-performance culture where you'll make a huge impact, rapidly progress your career, and truly enjoy your work.

From top-tier coaching and personal development budgets to competitive salaries, we take care of everyone who works at Beam.

We’ve already seen incredible growth from our Beam Notes product, helping frontline workers save over 8 hours of admin per week. From social workers and NHS clinicians to mental health practitioners and safeguarding specialists, nearly 100,000 frontline workers across the UK, US and Australia are now using Beam Notes regularly to deliver faster, more human-centred support.

About The Role

As a Prompt Engineer at Beam, you’ll be at the forefront of deploying our AI products into real-world environments where they can create meaningful social impact.

Beam is transforming how social workers, clinicians and other practitioners operate, freeing them from time-consuming admin to focus on human-centred support.

You’ll play a critical part in scaling that impact, ensuring our products are intuitive, effective and deeply embedded in users’ workflows as we expand across the UK and internationally.

You’ll Be

You’ll work closely with frontline practitioners as well as internal teams to design, deploy and continuously improve AI-powered templates and workflows.

  • Customer engagement & discovery

    • Partner with frontline workers to understand their workflows, needs and challenges

    • Run discovery and review sessions to gather insights and refine solutions

    • Own customer usage, engagement and success metrics, ensuring strong outcomes and measurable impact

  • Template development & optimisation

    • Design, build and test high-quality AI prompt templates using a range of LLM providers alongside agents such as Claude Code and Cursor

    • Continuously iterate based on user feedback, internal reviews and performance metrics

    • Ensure outputs are accurate, compliant and tailored to real-world use cases

  • Tooling, automation & innovation

    • Improve internal tools, automations and processes to scale template delivery

    • Prototype new ideas and features using AI coding tools

    • Stay up to date with advancements in AI/LLMs and apply them to enhance product performance

  • Cross-functional collaboration

    • Work closely with Product, Engineering, Customer Success and Enablement teams

    • Contribute insights to the product roadmap and identify opportunities for expansion and scaling

    • Share learnings, document best practices and help refine team processes

  • Data privacy & responsibility

    • Maintain a strong focus on data privacy, security and ethical use of AI

    • Ensure all solutions are designed with sensitivity to the vulnerable populations Beam serves

You’ll Have

We’re looking for someone who combines technical curiosity with a strong user focus and a passion for social impact.

  • Core attributes

    • Strong interest in AI and prompt engineering, with a hands-on, experimental mindset

    • User-centric thinker who can translate real-world needs into practical, high-quality solutions

    • Creative problem-solver, able to diagnose issues and iterate quickly

    • High attention to detail, especially when working with nuanced or sensitive data

  • Ways of working

    • Collaborative and comfortable working cross-functionally with diverse teams

    • Proactive and ownership-driven, with a focus on delivering measurable outcomes

    • Adaptable and excited by fast-paced, evolving environments

    • Strong growth mindset with a desire to continuously learn and improve

  • Mission alignment

    • Passion for social impact and improving outcomes for underserved communities

    • Alignment with Beam’s values: thoughtful, ambitious and deeply user-focused

  • Nice to have

    • Experience or exposure to care, healthcare, or social services environments

    • Understanding of reporting requirements or workflows in frontline support settings

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