Psychotherapist

Remote EAP Helpline Counsellor

£32,000 per annum

Full-time, Permanent

Compass Associates are proud to be exclusively partnering with a leading national provider of Employee Assistance Programmes and wellbeing solutions. Our client delivers high-quality mental health and wellbeing support services to individuals and organisations across the UK, ensuring accessible, compassionate, and effective care for those who need it most.

Key Responsibilities

  • Deliver immediate emotional support via helpline calls, providing psychoeducation, signposting to external agencies, and arranging follow-up when needed.
  • Conduct clinical assessments over the phone, administer psychometric tools confidently, and refer individuals for appropriate ongoing psychological or counselling support.
  • Manage risk effectively, including high-risk and trauma calls, following risk policy to ensure caller safety.
  • Achieve individual and team performance goals.
  • Maintain accurate records and communication, updating systems promptly, handling email/web enquiries, and supporting managers or HR with helpline information.
  • Contribute to team flexibility and service delivery, assisting with administrative tasks, referrals, and projects.

Skills & Experience

  • Post Graduate Diploma in Counselling and/or Psychotherapy (required).
  • Registered member of a professional body such as BACP or equivalent (working towards accreditation desirable).
  • Previous EAP experience (desirable but not essential).
  • Resilient, calm under pressure, and able to manage risk effectively.
  • Excellent interpersonal, communication, and active listening skills.

Benefits

  • A supportive, inclusive, and values-led working culture
  • 33 days annual leave including bank holidays, with the option to buy or sell additional days
  • Auto-enrolment pension scheme with enhanced employer contributions
  • Access to 24/7 EAP Counselling & GP helpline
  • Life assurance and group income protection
  • Health Cash Plan covering optical, dental, physio, and more
  • CPD support and funded training opportunities
  • Long service rewards and flexible working arrangements

Contact Details

If you are interested, please contact Jenny Marr on 0161 672 3174 or email your CV to jmarr@compassltd.co.uk.

Compass Associates Ltd is acting as a Recruitment Consultancy for this permanent vacancy. We offer a £200 John Lewis voucher for successful referrals following completion of probation.

Salary: GBP 28800 - 38400 per year Experience: 3 years required
Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...