Receptionist

Working Hours: 20-30 hours per week

As a Receptionist, you will be the first point of contact for our guests, creating a warm and welcoming first impression and supporting a smooth and enjoyable dining experience from arrival to departure.

You will be responsible for assisting with reservations, welcoming and seating guests, responding to enquiries, and providing general Front of House support to ensure consistently high standards of service.

Key Responsibilities

  • Greet and welcome all guests in a warm, professional and friendly manner.
  • Assist guests with reservations, seating arrangements, enquiries and special requests.
  • Maintain accurate records of daily bookings, cancellations and amendments.
  • Communicate effectively with the Floor and Management Teams regarding reservations, VIP guests and special requirements.
  • Answer telephone calls and respond to emails promptly, professionally and courteously.
  • Ensure the reception and waiting areas are clean, tidy and well-presented at all times.
  • Support the team during busy service periods, including guest seating and Front of House coordination.
  • Provide basic concierge assistance, such as directions and local recommendations, when required.
  • Assist in creating a positive and personalised guest experience throughout the visit.
  • Report any maintenance, safety or cleanliness issues to the Manager on Duty.
  • Maintain the cleanliness and presentation of guest facilities, including guest toilets, when required.
  • Follow all company policies and procedures, including health & safety and hygiene standards.
  • Carry out any other reasonable duties assigned by the Management Team.

Qualifications & Skills

  • Previous experience in a receptionist, host/hostess or customer-facing hospitality role is preferred.
  • Previous experience within a restaurant or hospitality environment is an advantage.
  • Excellent communication and interpersonal skills.
  • A warm, friendly, professional and proactive approach.
  • Strong organisational skills and attention to detail.
  • Ability to remain calm, efficient and professional in a busy environment.
  • Ability to work effectively as part of a team.
  • Good problem-solving and customer service skills.
  • Professional telephone manner and good written communication skills.
  • Flexible availability, including evenings, weekends and public holidays as required.
Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...