Receptionist/Clerical Officer
Main area Administrative Services Grade NHS AfC: Band 2 Contract Permanent Hours
- Full time
- Part time
Employer Mersey and West Lancashire Teaching Hospitals NHS Trust
Employer type NHS
Site Sexual Health Sefton Clinics
Town Bootle and Southport
Salary £24,465 per annum, pro rata
Salary period Yearly
Closing 21/09/2025 23:59
Interview date 01/10/2025
Receptionist/Clerical Officer
NHS AfC: Band 2
After applying via NHS Jobs, your submitted application will be imported into our preferred Third-party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. By applying for this post you are agreeing to the Trust transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Records system.
Job overview
The Sexual Health Service is seeking to appoint Clinic Receptionist/ Clerical Officers to join their teams, working across clinics in Sefton. The Clinic Receptionist/ Clerical Officer is the first point of contact for users of the Sexual Health service and will support day to day operational duties within a fast-paced service.
You will be required to staff the Single Point of Access, providing non-clinical advice, signposting, and arranging appropriate appointments for patients when they contact the service.
Working closely with the Sexual Health Administration Manager you will provide receptionist duties and other administrative support to the sexual health service. You will be able to demonstrate excellent interpersonal and communication skills and will have the ability to forge and maintain good working relationships with colleagues. The ability to effectively communicate with service users is essential.
Please Note: Under UK law, we are unable to sponsor candidates for VISAs for this position. Therefore, applicants must have the right to work in the UK without the need for sponsorship.
The JD & PS are currently under AfC review and are subject to change
Main duties of the job
The post holder will provide clerical support to the Sefton Sexual Health Service. The post holder will be required to work in all departments of the Sefton Sexual Health service where necessary including Single Point of Access. This will also include reception duties at various locations, data input, record management, booking service users onto the Sexual Health Patient Administration System and assisting in the day to day running of the reception. The post holder will deal pleasantly with clients, members of the public and staff.
From 1st April 2026 MWL will no longer provide the sexual health contract and it will not be an NHS provider after this date.
Working for our organisation
The Secretary of State has approved the partnership between St Helens & Knowsley Teaching Hospitals and Southport & Ormskirk Hospitals. From 1 st July we have come together as a single organisation under the name Mersey & West Lancashire Teaching Hospitals NHS Trust. The Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations. The Trust provides regional services for burns, plastic surgery and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man and North Wales. Our Vision is to deliver 5 Star Patient Care: CARE, SAFETY, COMMUNICATION, SYSTEMS, PATHWAYS. Our achievements include: Outstanding by CQC (2018), Top 100 places to work in the NHS, National Preceptorship Accreditation (2023). Please see our Wellbeing & Benefits booklet for more information on our staff benefits.
Detailed job description and main responsibilities
Please see attached Job Description for full details.
- Meeting and greeting service users as they arrive in the department
- Issue service users with a registration form and input their details accurately onto the Sexual Health Management System
- Create, update and amend electronic patient records, ensuring demographics are accurate
- Use the Sexual Health Patient Administration System to book and track service users
- Undertake photocopying, scanning, email and memo requests
- Prepare documentation and labels for patient attendance
- Ensure waiting area and workspace is tidy
- Attend to reception administration duties, including filing, database input and secure storage of confidential information
- Attend to mail, redirecting and distributing correspondence as required
- Ensure that at the end of clinic all patient identifiable information is securely stored
- Assist in securing the reception area and building locking up procedures
- Staff the Single Point of Access, providing non-clinical advice and signposting
- Handle personal and telephone enquiries confidentially, politely and helpfully
- Record telephone conversations in electronic records
- Liaise with other clerical and secretarial staff as necessary
- Provide cross cover for colleagues within the Sexual Health services during sickness or annual leave
- Work across the service in Hub and Spoke venues including evenings and weekends
- First point of contact for service users making complaints, handle sensitively and refer as needed
- Assist with induction, training and supporting of new receptions and staff
- Work as part of a multidisciplinary team to meet service user needs
- Issue condoms to service users aged 18 or over
- Keep up to date with sexual health issues, current legislation, service policies and procedures
- Attend internal staff meetings and working groups
- Inform Sexual Health Administration Manager of significant changes (incidents, accidents, complaints, waiting times)
Person Specification
Educated to GCSE standard or equivalent in Maths and English
Evidence of good written and verbal communication skills
ECDL or equivalent experience of using Microsoft Office Software Packages
Experience of dealing with the public, both face to face and on the telephone
Previous receptionist or administrative experience
Typing and keyboard skills
Understanding of confidentiality
Good interpersonal skills including tact and diplomacy
Good customer service skills and ability to deal with service users in a professional and positive manner
Ability to prioritise own workload
Ability to act on own initiative and understand limitations of own role and knowledge
Flexibility, reliability and punctuality
Ability to work in a sensitive, confidential and non-judgemental manner
Ability to be mobile and able to work in all venues across Sefton as required
Proposed Interview date: 22nd May 2025
Please note that this vacancy may close early should a sufficed number of application be received.
Person specification
Qualifications
- Educated to GCSE standard or equivalent in Maths and English
- Evidence of good written and verbal communication skills
- ECDL or equivalent experience of using Microsoft Office Software Packages
Experience
- Experience of dealing with the public, both face to face and on the telephone
- Previous receptionist or administrative experience
- Experience of working in the NHS or similar Health Care Setting
Skills
- Typing and keyboard skills
- Understanding of confidentiality
- Good interpersonal skills including tact and diplomacy
- Good customer service skills and ability to deal with service users in a professional and positive manner
- Ability to prioritise own workload
- Ability to act on own initiative and understand limitations of own role and knowledge
- Flexibility, reliability and punctuality
- Ability to work in a sensitive, confidential and non-judgemental manner
Other
- Light physical effort
- At keyboard for long periods
- Combination of sitting, standing and walking
- Concentration for updating patient details, answering queries and data input
- Occasionally speaking to distressed or emotional service users
- Ability to be mobile across Sefton as required
- Use of computer for long periods
- Office conditions
Thank you for considering an application to work for Mersey West Lancashire NHS Trust. MWL is an exciting and forward-thinking NHS Trust. If you are a candidate with a high volume of applications, vacancies may close early after shortlist is created.
The Trust may contact you during the recruitment process for feedback. We aim for continuous improvement in our practice.
Equality, Diversity, and Inclusion
We actively cultivate a professional environment of fairness, equality, dignity, and respect for all individuals. We welcome all applications irrespective of race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity, and from under-represented groups. We are a Disability Confident Leader and may offer guaranteed interviews for eligible applicants. We also offer guaranteed interviews for armed forces veterans who meet the minimum criteria. We operate anonymous shortlisting and may collect equality monitoring information to improve recruitment practices. If applicable, DBS checks may be required at cost to the applicant, and sponsorship may not be provided for Health and Care Visa or Skilled Worker Visa holders.
Certificate of Sponsorship
Please check eligibility for sponsorship before applying. eVisa updates apply for successful visa routes. For details, see guidance in the posting.
Disclosure and Barring Service Check
Some posts require DBS checks. Costs may be deducted from salary following appointment. Enrolment in the DBS Update Service is encouraged.
Flexible Working
MWL supports flexible working. You may request flexible working from day one and multiple requests can be made. We will consider flexible working options at interview.
Working for Team MWL
We recognise staff through awards and provide a generous pension, annual leave (pro rata), NHS discounts, and a Staff Health and Wellbeing programme.
The Trust is non-smoking across all sites. Please see the Smoke Free NHS website for details.
Additional Information
Review MWL values and behaviours: We are KIND, OPEN, and INCLUSIVE. An applicant guide is available in supporting documents. We advise applying early due to possible early vacancy closure.
Good luck with your application.
Employer certification / accreditation badges
The postholder will have access to vulnerable people and will require a DBS check as part of the recruitment process.
