Receptionist (Guest Services Agent)

Receptionist (Guest Services Agent)

Front Office

The Langham, London; Europe’s first Grand Hotel is currently recruiting for a Receptionist (Guest Services Agent) to join our talented Front Office team. We are currently seeking to recruit a true hospitality professional, with the flair to deliver service at the highest level.

In the role of the Guest Services Agent, your key focus will be to:

  • carry out a check-in procedure
  • room the guests
  • perform a check-out procedure
  • deal with guest queries
  • take payments and process billing
  • carry out the cashiering procedure at the end of each shift

Do you have?-

  • previous experience of working in a Front Office within a similar environment
  • excellent customer services skills
  • great communication skills
  • immaculate personal presentation
  • previous experience of Opera/Shiji front office management systems is an advantage
  • ability to deal with challenging situations

YOUR BENEFITS

Financial Wellbeing

  • Discretionary Service Charge
  • 28 days of holiday (inclusive of Bank Holidays) with the opportunity to increase to up to 33 days off based on Length of Service
  • Access to Wagestream – a salary advance benefit
  • Complimentary accommodation at all the Langham Hotels & Resorts, Cordis Hotels & Resorts, Eaton Workshop and affiliated hotels
  • Discounted accommodation at The Langham, London for you and your family
  • Discounts for you, your friends and family in our Food and Beverage outlets and on Spa treatments
  • Up to £750 Recommend a Friend referral bonus
  • Seasonal Travelcard loan
  • A subsidised taxi journey (£20) for any shift you are scheduled to work between 00:00 and 05:00hrs
  • Company pension plan
  • Life insurance
  • Discounts in various high street and online shops

Mental Wellbeing

  • Colleague recognition system - being recognised and rewarded for positive guest comments or when you showcase one of our company values
  • Learning and Development opportunities, including paid and unpaid cross-departmental training, empowering you to progress in your career
  • 2 staff parties per year and several colleague social and community events
  • Access to the Employee Assistance Programme by Hospitality Action (24/7)
  • Access to Qualified Mental Health First Aiders on site
  • Most Valued Colleague of the Month and Year Awards
  • Long Service Awards

Physical Wellbeing

  • Free meals on duty in our Staff Restaurant
  • Uniform supplied and laundered, or if a non-uniform colleague, a complimentary valet service of work attire provided
  • Enhanced Sick Pay
  • Eye test vouchers
  • Cycle2Work scheme
  • Subsidised regular Back Massage, Reflexology & Chiropody Sessions

OUR CULTURE

Our company is dedicated to cultivating a supportive environment where "Our People, Our Pride" serves as a guiding principle, fostering innovation, collaboration, and personal growth.

DIVERSITY & INCLUSION

The Langham, London is an equal opportunities employer, committed to diversity and inclusion

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