Remote Japanese Speaking Customer Service - Athens, Greece

Join Patrique Mercier Recruitment JP as a Japanese-speaking Customer Service Representative in the beautiful city of Athens, Greece! This exciting role offers the opportunity to work for a prestigious company while engaging with customers in a friendly and dynamic environment. As a key member of our customer service team, you will provide high-quality support to Japanese-speaking clients, addressing their inquiries and providing solutions to ensure their satisfaction. If you are passionate about customer service and enthusiastic about working in a multicultural setting, we encourage you to apply!

Responsibilities

  • Deliver outstanding customer support to Japanese-speaking clients through various communication channels, including phone, email, and live chat.
  • Handle customer inquiries and troubleshoot issues effectively to provide swift resolutions.
  • Maintain a comprehensive understanding of the company's products and services to assist customers accurately.
  • Document customer interactions diligently in the company’s CRM system for record-keeping.
  • Collaborate with team members to identify areas for improved service and share best practices.
  • Participate in training sessions to enhance product knowledge and service skills.
  • Contribute feedback and insights to improve service delivery and customer satisfaction.
  • Fluent in Japanese, both written and spoken; proficiency in English is required.
  • Strong communication and interpersonal skills with a commitment to customer service.
  • Ability to work independently and manage multiple tasks effectively in a busy environment.
  • Strong analytical and problem-solving skills with attention to detail.
  • Previous experience in customer service or a similar role is preferred.
  • Familiarity with CRM systems and customer support tools.
  • A proactive attitude, ability to adapt, and eagerness to learn about new products and services.
  • Willingness to relocate to Greece.
  • Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
  • Professional growth & development opportunities.
  • Competitive performance bonuses.
  • Competitive monthly salary + 2 extra salaries per year.
  • Health care benefits and numerous other discounts.
  • Fully paid training by certified instructors.
  • State of the art premises, providing a great working environment with relaxing break areas.
  • Special events as well as community & social responsibility initiatives.
  • Referral Program: Bring your friends and receive great bonuses!
  • Free Greek language courses.
  • Work for a Great Place to Work-Certified Company.
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