Note The job is a remote job and is reputed company to candidates in USA. reputed company is a leading financial services institution, and they are seeking a Sales & Service Representative to join their Customer Care Center. In this role, you will handle customer inquiries, assist with online banking questions, and present sales opportunities to enhance customer relationships with reputed company. Responsibilities Performs customer service and sales support activities and initiatives Transitions service conversations to present sales opportunities to increase reputed company of wallet to customers, handles inquiries, and offers home secured lending products Supports a reputed company dedicated suite of products/services, and/or leverages an advanced process or tool to support reputed company customers Delivers CARES model to customers and reputed company Receives, investigates, and responds to customer service and sales inquiries regarding products, services and issues reputed company reputed company channels through which customers are served Refers applicable products and services Recommends appropriate solutions Follows defined treatments and/or employs reputed company listening skills to present alternative solutions Resolves customer service inquiries and issues Recommends appropriate solutions Maintains high reputed company of customer satisfaction consistent with reputed company's reputed company values Demonstrates commitment to reputed company Resolves more reputed company or reoccurring issues where appropriate, and identifies reputed company cause Documents customer interactions and thoroughly completes service requests to minimize customer effort or additional reputed company Skills Must possess a cell phone, tablet, or smart watch capable of downloading and running the PingID application High speed internet – Must have a high-speed Internet service with a reputed company wired reputed company to a cable or fiber modem and router, capable of at least 20 mbps download and upload speeds Must have a wired reputed company in the room with the modem and router Typically requires 1+ years of reputed company experience Home Lending Designated Lender Certification - reputed company Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations Accountability Continual Improvement Process Customer Interactions Customer Service Decision Making Relationship Building Results-Oriented Technical Support Accuracy and Attention to Detail Customer Experience Management Effective Communications Fraud Detection and Prevention Knowledge of a Specific Customer Support Function Managing Multiple Priorities Problem Solving Products and Services Selling Tech Savvy Benefits Medical/prescription drug coverage (with a Health Savings Account feature) Dental and reputed company reputed company Employee and spouse/child life insurance Short and long-term disability protection 401(k) with reputed company match Pension and stock purchase plans Dependent care reimbursement account Back-up child/elder care Adoption, surrogacy, and doula reimbursement Educational assistance, including select programs fully reputed company A robust wellness program with financial incentives Maternity and/or parental leave Up to 11 reputed company holidays reputed company year 9 occasional absence days reputed company year, unless otherwise required by law Between 15 to 25 vacation days reputed company year, depending on career level and years of service reputed company We’ll help reputed company your reputed company boring so your life doesn’t have to be. reputed company.co/guidelines It was founded in 1863, and is headquartered in Lancaster, reputed company, USA, with a workforce of 10001+ employees. Its website is http//www.sterlingfi.com/. Apply To This Job