Remote Support Engineer

Job Description

Remote Junior Support Engineer

Location: Remote (UK or EU preferred)

Type: Full-time | Entry-Level

Reports To: Support Team Lead / IT Operations Manager


About the Role

We are looking for a proactive and enthusiastic Junior Support Engineer to join our remote IT team. This is an ideal opportunity for a tech-savvy individual looking to start their career in support engineering while working with modern tools and systems in a collaborative environment. You'll play a key role in resolving user issues, maintaining IT systems, and delivering a world-class support experience.


Responsibilities

  • Provide 1st and 2nd line technical support to end-users via ticketing systems, email, and remote tools.
  • Troubleshoot hardware, software, and network issues across MacOS, Windows, and Linux systems.
  • Assist with onboarding and offboarding processes (account setup, hardware provisioning, access control).
  • Maintain accurate documentation of technical issues and support processes.
  • Support SaaS platforms like Google Workspace, Microsoft 365, Zoom, Slack, and Atlassian tools.
  • Escalate complex incidents to senior engineers and follow up to ensure resolution.
  • Contribute to knowledge base and internal process improvements.


What We’re Looking For

Must-Haves:

  • Some experience in a helpdesk or IT support role (internships or freelancing welcome).
  • Understanding of basic networking, user account management, and OS troubleshooting.
  • Excellent communication skills and ability to explain technical issues clearly to non-technical users.
  • Comfortable working independently in a remote team setup.


Nice-to-Haves:

  • Exposure to ITSM/ticketing tools (Jira, Zendesk, Freshdesk, etc.).
  • Familiarity with scripting (PowerShell, Bash, Python) is a plus.
  • Certifications like CompTIA A+, ITIL Foundations, or Google IT Support are a bonus.


What We Offer

  • Fully remote working with flexible hours.
  • Mentorship and career progression toward systems engineering, DevOps, or cybersecurity.
  • Training budget for certifications and learning tools.
  • Competitive salary and benefits.
  • Inclusive and collaborative remote culture.

Salary: GBP 28800 - 43200 per year
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