Remote Support Engineer

Remote Junior Support EngineerLocation: Remote (UK or EU preferred) Type: Full-time | Entry-Level Reports To: Support Team Lead / IT Operations ManagerAbout the RoleWe are looking for a proactive and enthusiastic Junior Support Engineer to join our remote IT team. This is an ideal opportunity for a tech-savvy individual looking to start their career in support engineering while working with modern tools and systems in a collaborative environment. You\'ll play a key role in resolving user issues, maintaining IT systems, and delivering a world-class support experience. ResponsibilitiesProvide 1st and 2nd line technical support to end-users via ticketing systems, email, and remote tools.Troubleshoot hardware, software, and network issues across MacOS, Windows, and Linux systems.Assist with onboarding and offboarding processes (account setup, hardware provisioning, access control).Maintain accurate documentation of technical issues and support processes.Support SaaS platforms like Google Workspace, Microsoft 365, Zoom, Slack, and Atlassian tools.Escalate complex incidents to senior engineers and follow up to ensure resolution.Contribute to knowledge base and internal process improvements. What We’re Looking ForMust-Haves:Some experience in a helpdesk or IT support role (internships or freelancing welcome).Understanding of basic networking, user account management, and OS troubleshooting.Excellent communication skills and ability to explain technical issues clearly to non-technical users.Comfortable working independently in a remote team setup.Nice-to-Haves:Exposure to ITSM/ticketing tools (Jira, Zendesk, Freshdesk, etc.).Familiarity with scripting (PowerShell, Bash, Python) is a plus.Certifications like CompTIA A+, ITIL Foundations, or Google IT Support are a bonus. What We OfferFully remote working with flexible hours.Mentorship and career progression toward systems engineering, DevOps, or cybersecurity.Training budget for certifications and learning tools.Competitive salary and benefits.Inclusive and collaborative remote culture.

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