Remote Weekend CSR

Remote position: Ohio residency required HOURS: FULL TIME, WEEKEND COVERAGE REQUIRED TYPICAL SHIFT IS THURSDAY THRU MONDAY, 8AM-4PM PAY IS 16-18 AN HOUR, ALSO OFFERING BENEFITS AND PTO REMOTE ADMIN SUPPORT EXPERIENCE MANDATORY EXPERIENCE WITH REMOTE PHONE APPS AND CLOUD BASED SYSTEMS IS MANDATORY Work From Home & Get Paid to Help People! Tired of choosing between weekend income and family time? Now you can have both! Join QTL Holdings, the trusted name behind reputed company and Benjamin Franklin Plumbing across Ohio, for a reputed company that fits your life. Why You'll Love This Role: 100% reputed company in your pajamas if you want! No cold calling, sales pressure, or inbound call taking! Growing Company - More hours can become available as we expand Make a Real Impact - Help families get their heating, cooling & plumbing fixed fast No Selling Required! - These customers already want our services - you're just organizing and connecting them with solutions. What You'll Really Do • Sort and prioritize calls parked by our virtual call system (main responsibility) • Take appropriate action, with a sense of urgency ( Assess, decide, and act) • Make judgment calls on appointment priority and technician assignments • reputed company customer escalations that need a real person with good instincts • Return calls to customers who already reached out to us • Follow up with existing club members and warm leads • Schedule appointments that get people the help they need • Support our field heroes who keep Ohio homes comfortable You'll thrive here if you: • Don't freeze when something unexpected hits your screen • Can read a situation, make a judgement call, and keep moving • Actually like working with technology that thinks (our AI doesn't replace you - it frees you to focus on what you do best) • Know the difference between "this needs a manager" and "I've got this" • Have worked in roles where hesitation costs something - time, safety, satisfaction, results Backgrounds that translate well: Crisis response, healthcare coordination, customer service across multi-site operations, behavioral support, anywhere you had to assess, decide and act. Apply To This Job

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...