Retail Customer Advisor (Bournemouth Castlepoint) - 12 hours

Retail Customer Advisor (Bournemouth Castlepoint) - 12 hours

Location: Bournemouth Castlepoint

Salary: £12.60 per hour + an on-target bonus of 25%, paid out monthly based on your store\'s performance

Working hours: 12 hours across 2-3 days per week, including weekends on a rotation basis

Overview

Three UK Bournemouth, England, United Kingdom

Job Description

As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer\'s unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.

Key Responsibilities

  • Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
  • Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
  • Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
  • Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.

Qualifications

  • Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
  • Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.
  • Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.

Full training will be provided so no prior knowledge of our products is required - ambition and the drive to learn matter most.

Benefits

  • A free staff handset + unlimited sim card
  • 4.5% employer pension contribution
  • Life assurance
  • Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)

As a bonus, within retail, you will also receive:

  • A Tastecard membership
  • Money to spend with Uber
  • Access to discounts across thousands of retailers, activities, gyms, and health clubs with our Perks at Work scheme
  • Opportunity to win ‘Three Celebrates’ monthly and annual awards

What We Offer

We offer great pay, bonuses, up to 31 days off plus 2 bank holidays and paid ‘personal’ days for moments that truly matter (pro-rata). You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and more. We support your career through learning & development tools.

Need to know

We provide reasonable adjustments to help you feel comfortable during the interview process. If you require adjustments or have accessibility requests, contact your recruiter or email jobs@three.co.uk for guidance.

We use AI in different parts of our business to boost innovation and efficiency. During the interview, rely on your own knowledge and skills to show your personality, creativity, and abilities.

#VodafoneThree

Seniority level: Entry level

Employment type: Part-time

Job function: Other

Industries: Telecommunications

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