Job Overview

Retail Customer Assistant at Nineteen38 Coffee at Wimbledon Station, The Broadway, Wimbledon, London SW19 7NL. Part‑time, permanent, with a salary of £12.71 per hour (FTE £23,136 per annum).

About the Retail Customer Assistant Role

Nineteen38 Coffee™ powered by Royal Voluntary Service is part of the community fabric, offering beverages and healthy food choices. Our customers support volunteer action in the community. As a Retail Customer Assistant, you will work alongside a friendly team of employees and volunteers to run our busy café at Wimbledon Train Station.

Responsibilities

• Provide friendly, helpful and efficient service at all times.
• Welcome customers, inform them about specials or new products, answer questions, and take orders and payments.
• Operate the till and complete cash reconciliation.
• Maintain a high level of cleanliness, complying with Health and Safety and food hygiene standards.
• Ensure all stock and displays are replenished regularly and order supplies when required.

Working Hours

Example 25‑hour role: 25 hours per week across five shifts (06:30–11:30, 11:30–16:30, 15:00–20:00), including fixed weekend shifts on Saturday and Sunday, with three additional weekday shifts. Paid overtime may be available during busy periods or to cover absences.
Example 15‑hour role: 15 hours per week on a flexible rota, primarily Monday to Friday with occasional weekend shifts. Typical shift times are the same as above, subject to business needs. Paid overtime may be available.

Qualifications & Experience

• Previous experience in a barista/café environment (advantageous).
• Remain calm and professional in a fast‑paced environment.
• Deliver excellent customer service.
• Knowledge of EPOS systems.
• Knowledge of Food Safety and Health & Safety procedures.
• Excellent communication skills.
• Enjoy working within a passionate team and independently when required.
• Skilled at organising, delegating and prioritising.
• Flexible to business needs and able to attend out‑of‑hours training if required.
• Knowledge and experience of general administrative processes.
• Experience with email and internet is required.

What You’ll Do

• Prepare hot and cold drinks.
• Serve and prepare freshly made food such as baguettes, cakes, sandwiches and pastries.
• Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments.
• Operate the till and undertake cash reconciliation.
• Receive incoming deliveries, distribute, maintain and date rotate stock as appropriate. Assist with accurate completion of regular stock checks.
• Engage with volunteers to direct and lead by example for a great volunteer experience.
• Maintain high levels of cleanliness, complying with Health and Safety and food hygiene standards.
• Push loaded trolleys of stock for short distances as required.

Benefits

• Salary of £12.71 per hour (FTE £23,136 per annum).
• 26 days’ holiday (pro rata) plus paid statutory Bank Holidays (pro rata).
• Up to 2 days paid volunteer leave a year through our employer‑supported volunteer scheme.
• Ten weeks’ company sick pay following successful completion of probation.
• Great pension scheme.
• 2× Salary Death in Service Benefit, subject to qualification.
• Enhanced Family Leave schemes.
• Access to an exclusive rewards website for discounts and cashback online.
• 24‑hour doctor line, financial support with dental/optical and other therapies.
• A free and confidential employee assistance programme with up to six face‑to‑face counselling sessions.
• Extensive online and on‑the‑job training to support success in the role.
• Opportunities to develop new skills and progress your career.
• The chance to make a positive, lasting impact that changes lives, communities and society.

Closing Date

20 July 2026 (the role may be closed early if sufficient applications are received).