Join the Fortnum & Mason Heathrow T4 Team!

Bring a little of the magic of Fortnum’s to Heathrow Terminal 4. Our T4 pop-up offers international travellers a handpicked selection of Fortnum’s favourites, from our famous teas and biscuits to confectionery, gifts and celebratory tipples, creating the perfect opportunity to take a little piece of Fortnum’s on their journey.

We are looking for an enthusiastic and experienced Retail Supervisor to join our Heathrow Terminal 4 team on a fixed-term contract until January 2027.

As a Retail Supervisor, you’ll be a visible and inspiring presence on the shop floor, leading by example and supporting the team to deliver the exceptional service synonymous with Fortnum & Mason. You’ll help keep the day-to-day operation running smoothly, motivate colleagues and ensure every customer leaves with a memorable Fortnum’s experience.

Why Work For Us:

• Competitive hourly rate + paid overtime
• Discretionary annual bonus (up to 5% of salary)*
• Up to 40% store and restaurant discounts*
• 28 days holiday + a day off for your birthday and 5 extra wellbeing days off*
• Matched pension scheme and career development opportunities
• Annual staff party and incredible gifts after 5 years

Subject to terms and conditions of employment.

What You'll Do:

• Lead by example, delivering exceptional service and inspiring the team to create memorable experiences for every customer
• Support the day-to-day running of the store, ensuring smooth and efficient operations
• Coach, motivate and support Sales Associates to achieve individual and team goals
• Drive sales and support the team in achieving store KPIs
• Engage with customers on the shop floor, sharing the stories behind our products and providing thoughtful recommendations
• Maintain exceptional standards of presentation, replenishment and product availability
• Support stock management and ensure products are handled and replenished accurately
• Work collaboratively with the wider team to ensure a seamless customer experience
• Maintain Fortnum’s exceptional standards across customer service, operational excellence and health and safety

What We're Looking For:

• Previous supervisory or team leadership experience within a fast-paced retail environment
• Proven experience of motivating a team and working towards KPIs
• A genuine passion for delivering exceptional customer service
• A warm, confident and engaging approach with excellent people skills
• Strong communication and organisational skills
• A proactive and hands-on leadership style
• The ability to remain calm and focused in a busy, fast-paced environment
• Flexibility to work a variety of shifts, including early mornings, late finishes and weekends

As this role is based at Heathrow Airport, successful candidates will be required to complete airport security vetting, including a five-year reference check covering employment and/or education history.

This is a fantastic opportunity to bring your leadership skills to a unique luxury retail environment, inspiring your team while creating memorable experiences for customers travelling from around the world.

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.

Please note, this is a physically demanding position that requires you to be on your feet for extended periods in a fast-paced retail environment.