Scheduling Administrator

Our client based in Quedgeley is a national business with staff geographically spread across the UK and Northern Ireland. They are currently seeking a permanent Scheduling Administrator to join their growing and dynamic team. The company have a great ethos and are steered towards their core values that promote integrity, collaboration, innovation, and excellence in everything they do!


As a Scheduling Administrator, you will be an integral part of the Scheduling team, working under the guidance of the Team Lead and Scheduling Manager to efficiently coordinate service appointments for the workforce of Technicians. The role involves collaborating with various departments to align schedules with business goals, allocate personnel efficiently, and ensure smooth workflows.


In return for joining our client, you will have the opportunity to work flexibly, and in addition to your salary, and pension you will benefit from 25 days annual plus bank holidays, a healthcare cash plan (Medicash), Employee Assistance Programme including access to a 24/7 GP and prescription service, an employee wellness programme, pension, and life assurance. Once you’ve employed by them for 12 months they will also reward you with your birthday off every year.


Responsibilities:

- Collaborate with the Scheduling Lead, Scheduling Manager, and Service Coordinators to coordinate and schedule service appointments based on technician availability, skills, and customer requirements.

- Ensure accurate and timely communication of appointment details to both customers

and service technicians.

- Gather necessary information from customers to facilitate efficient scheduling.

- Work closely with service technicians to align schedules, ensuring they are adequately

informed about customer expectations and job requirements.

- Address any scheduling conflicts or changes promptly.

- Maintain accurate and up-to-date records of service appointments and customer

information.

- Accurately log client interactions and service requests using in-house IT systems.

- Utilise scheduling software to track and organise service activities.

- Collaborate with the Scheduling Lead and Scheduling Manager to implement proactive

solutions to prevent scheduling challenges.


Candidate Attributes:

- Good geographical knowledge of the UK

- Excellent interpersonal skills

- Good organisational skills and an ability to prioritise with a "can do" attitude

- Ability to work under pressure in a fast-paced environment

?

Working Hours:

Monday – Friday, 40 hours per week – 1 day per week WFH on a rota basis

Salary – £26,509.50 + attractive benefits package + flexible working

Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...