```html About brighthush brighthush is a pioneer in the vision‑care sector, redefining how people access contact lenses, glasses, and related accessories. With nearly thirty years of innovation, we have built a reputation for delivering high‑quality products at affordable prices while maintaining an unwavering commitment to customer satisfaction. Our culture is rooted in customer obsession , employee empowerment , and a passion for continuous learning. We believe that when our team feels supported, they can create experiences that help people see the world more clearly and confidently. Why This Role Is a Game‑Changer As a Customer Success Advocate at brighthush, you will be the first point of contact for thousands of customers who rely on us for their vision needs. This is not a routine call‑center position; it is an opportunity to shape the customer journey, influence product adoption, and drive measurable business outcomes—all from the comfort of your own home. You will be empowered to make decisions, collaborate across teams, and grow your career while working flexible afternoon and evening hours. Key Responsibilities Inbound Call Excellence Handle a high volume of sales and service calls, focusing on listening to customer needs and providing tailored solutions. Consultative Guidance Offer product‑centric advice that helps customers maximize the value of their purchase, from lens selection to after‑care tips. Proactive Collaboration Engage regularly with managers and teammates through one‑on‑ones, virtual meetings, and chat channels to share insights and stay aligned. Problem‑Solving Autonomy Quickly identify and resolve issues, using your judgment to make on‑the‑spot decisions that keep customers satisfied. Performance Ownership Track and exceed key metrics such as revenue per call, quality scores, availability, and dependability. Value‑Driven Interaction Embody brighthush’s core values—Big Hearted, Unconventional, Tenacious, and Better Together—in every conversation. Continuous Improvement Participate in post‑call reviews, share best practices, and contribute to the evolution of our customer success playbook. Essential Qualifications Minimum 2–3 years of customer service experience, preferably in inbound sales or contact‑center environments. Goal‑oriented mindset with a proven track record of meeting or exceeding performance targets. Excellent verbal communication skills and a friendly, engaging personality. Reliable high‑speed internet (≥20 Mbps download, ≥10 Mbps upload) and a dedicated, quiet workspace. Typing speed of at least 40 WPM and strong computer literacy. Positive, solution‑oriented attitude with the ability to remain calm under pressure. Permanent residence in one of the approved states Utah, Texas, or North Carolina. Preferred Qualifications Experience with CRM systems and call‑center software. Knowledge of vision‑care products or a passion for health‑tech. Previous remote work experience and familiarity with virtual collaboration tools. Fluency in additional languages (Spanish, French, etc.) is a plus. Skills & Competencies Customer‑Centric Mindset Ability to anticipate needs and deliver solutions that exceed expectations. Adaptability Thrive in a dynamic environment where priorities shift quickly. Data‑Driven Decision Making Use metrics and customer feedback to refine approaches. Team Collaboration Communicate effectively across virtual teams and contribute to a shared vision. Time Management Balance multiple calls, follow‑ups, and administrative tasks efficiently. Technical Proficiency Comfortable navigating multiple software platforms simultaneously. Career Growth & Learning Opportunities At brighthush, your professional development is a priority. You will receive Structured 3‑week onboarding program with live coaching, role‑play sessions, and real‑time feedback. Bi‑annual performance reviews that identify growth pathways and skill gaps. Access to a curated library of e‑learning courses covering product knowledge, sales techniques, and soft skills. Mentorship from senior Customer Success leaders who are invested in your success. Clear promotion tracks to Senior Advocate, Team Lead, or Manager roles based on performance and skill mastery. Opportunities to cross‑train in product development, marketing, and operations to broaden your skill set. Work Environment & Culture brighthush offers a vibrant, inclusive culture that values Flexibility Work from home in approved states with a structured schedule that includes afternoon/evening shifts and one weekend shift per week. Community Regular virtual team events, wellness challenges, and cross‑functional collaboration. Recognition Monthly performance bonuses, shout‑outs in company newsletters, and a culture of celebrating wins. Transparency Open communication from leadership, frequent town‑halls, and a clear roadmap for company growth. Innovation A culture that encourages experimentation, feedback, and continuous improvement. Compensation, Perks & Benefits We offer a competitive hourly rate of $15–$21, with the potential to earn up to $6 in bonus per hour based on performance. In addition Comprehensive medical, dental, and vision coverage. 401(k) plan with company match. Deep discounts on brighthush products, including contact lenses, glasses, and frames. Tuition reimbursement for eligible courses and certifications. Paid time off, sick leave, and a flexible holiday schedule. Access to wellness resources, mental health support, and an employee assistance program. Monthly wellness stipend and access to virtual fitness classes. What It Feels Like to Work at brighthush Imagine starting your day with a quick stand‑up, hearing your teammates share wins, and then stepping into a conversation that brightens a customer’s day. You’ll feel empowered to make decisions, supported by a culture that values initiative and creativity. Your contributions will directly impact customer satisfaction scores and the overall success of the brand. Every call is an opportunity to learn, grow, and make a difference. How to Apply Ready to bring your passion for customer success to brighthush? Click the link below to submit your application. We’re excited to learn how you can help us continue to deliver exceptional experiences to our customers. Apply to brighthush Today Equal Opportunity Statement brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, sexual orientation, age, marital status, veteran status, disability, or any other protected characteristic. Reasonable accommodations are available for qualified individuals with disabilities throughout the application and interview process. ``` Apply for this job