About brighthush brighthush is more than a fintech company; it is a catalyst for the next wave of entrepreneurs. Founded in 2019, we have evolved from a tight-knit team of engineers into a global ecosystem that empowers over 300,000 founders, small‑business owners, and early‑stage companies. Our cloud‑native banking platform marries the reliability of traditional banking with the agility of modern technology, offering instant account creation, real‑time transaction monitoring, and AI‑driven insights that help users make smarter financial decisions. At brighthush, we thrive on experimentation, data‑driven decision making, and a culture that values continuous learning. Every team member is encouraged to challenge the status quo, propose bold ideas, and collaborate across disciplines to deliver products that truly matter to our users. Why Join brighthush? Impactful Work Your voice will shape the experience of founders worldwide. Every ticket you resolve, every article you author, and every insight you share directly contributes to the growth of real businesses. Innovative Culture We are a fast‑moving, data‑driven organization that rewards curiosity. From hackathons to cross‑functional workshops, you’ll find endless opportunities to experiment and iterate. Career Growth Whether you aspire to become a senior support leader, a product manager, or a technical evangelist, brighthush provides clear career paths, mentorship programs, and the resources to help you succeed. Diversity & Inclusion We celebrate diverse perspectives and are committed to building an inclusive environment where every voice is heard. Competitive Compensation Our total rewards package includes a base salary, equity (RSUs), and a comprehensive benefits suite that supports your well‑being and professional development. Your Impact as a Weekend Support Champion As a Weekend Customer Support Specialist, you will be the frontline advocate for our users, ensuring they receive timely, accurate, and compassionate assistance across multiple channels. Your role blends customer service, product advocacy, and process improvement, and it is critical to maintaining the high standards of service that brighthush is known for. Key Responsibilities Respond to user inquiries via chat, email, and phone, maintaining a high first‑contact resolution rate. Process account requests, including new account applications, card disputes, missing payments, and card shipments. Educate customers on product features, guiding them through self‑service options and troubleshooting common issues. Identify recurring pain points and collaborate with the Product and Engineering teams to propose and implement improvements. Escalate complex issues to partner banks (brighthush and other banking partners) and work closely with them to resolve systemic problems. Author and maintain help center articles, FAQs, and knowledge base content to empower users and reduce support volume. Analyze support metrics, generate reports, and recommend process enhancements to increase efficiency. Assist with compliance tasks, ensuring all user interactions meet regulatory and internal standards. Build and nurture long‑term relationships with users, turning occasional contacts into loyal advocates. Contribute to the design and refinement of support tools and workflows, driving automation where possible. Essential Qualifications Minimum of 2 years’ experience in a customer experience or support role, preferably in fintech or SaaS. Demonstrated empathy and the ability to remain calm under pressure while juggling multiple tasks. Strong written and verbal communication skills, with a knack for translating complex terminology into clear, user‑friendly language. Proficiency with support ticketing systems, CRM platforms, and collaboration tools (e.g., Zendesk, Intercom, Slack). Experience working with startup founders or small business owners, understanding their unique challenges. Self‑motivated, organized, and comfortable managing a clean, prioritized inbox. Comfortable with weekend work (at least one weekend day per 5‑day shift) and flexible scheduling options. Basic understanding of U.S. banking regulations and the ability to navigate banking partners’ processes. Preferred Qualifications Background in retail branch banking or a related financial service environment. Passion for uncovering hidden customer needs and proactively offering solutions. Experience with automation tools (e.g., Zapier, Power Automate) to streamline support workflows. Knowledge of compliance frameworks such as GDPR, CCPA, or PCI‑DSS. Previous involvement in product or engineering feedback loops. Core Skills & Competencies Customer‑centric mindset with a genuine desire to help. Problem‑solving aptitude and a proactive approach to identifying root causes. Strong analytical skills to interpret support metrics and drive data‑based decisions. Adaptability to rapidly changing priorities and evolving product features. Team player who thrives in a collaborative, cross‑functional environment. Resilience and emotional intelligence to handle challenging conversations with grace. Career Growth & Learning Pathways Clear progression path from Customer Support Specialist to Senior Specialist, Team Lead, or Product Manager. Access to internal training programs, mentorship, and industry conferences. Opportunity to influence product roadmap by providing frontline insights. Cross‑departmental projects that broaden your skill set and visibility within the company. Work Environment & Culture Highlights Hybrid or fully remote options available, with a focus on work‑life balance. Inclusive, supportive culture that values diverse perspectives and encourages open dialogue. Regular team check‑ins, town halls, and informal social events to build camaraderie. Commitment to continuous improvement, both personally and organizationally. Compensation & Benefits Overview brighthush offers a competitive total rewards package that includes Base Salary Competitive within the fintech and SaaS industry, with ranges adjusted for location (see below). Equity Stock options or RSUs to share in the company’s growth. Health & Wellness Comprehensive medical, dental, and vision plans, plus mental health resources. Retirement 401(k) with company match. Paid Time Off Generous PTO, sick leave, and parental leave policies. Professional Development Budget for courses, certifications, and conference attendance. Other Perks Flexible work hours, remote work stipend, and wellness allowances. Salary Ranges (US) New York City, Los Angeles, Seattle, or San Francisco Bay Area $48,100 – $58,400 USD Other U.S. locations $43,300 – $52,500 USD Schedule & Availability Required At least one weekend day per 5‑day shift. Flexible options Sunday–Thursday, Tuesday–Saturday, or a custom weekend schedule (Saturday & Sunday). Fixed schedule – long‑term commitment, not rotating shifts. Diversity & Inclusion Commitment brighthush is proud to be an Equal Employment Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All applicants will be considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. If you require accommodations during the recruitment process, please let your recruiter know once you are contacted about a role. Ready to Make a Difference? If you’re excited to help founders navigate the financial landscape, thrive in a fast‑paced environment, and grow your career in fintech, we want to hear from you. Apply today and become part of a team that’s building the future of banking for startups. Apply for this job