About This Opportunity

Are you a people‑oriented professional who thrives on helping others solve problems, even after the sun has set? arenaflex is looking for a dedicated Part‑Time Weekend & Night Shift Customer Service Representative to join our growing, customer‑first team. This role is fully remote, offering you the flexibility to balance work with your personal commitments while earning a competitive hourly rate. Whether you’re a seasoned customer‑service veteran or a recent graduate eager to launch your career, this position provides a supportive environment where your voice matters and your contributions directly impact customer satisfaction.

Why Join arenaflex?

At arenaflex, we believe that exceptional service starts with exceptional people. We invest in our team through ongoing training, mentorship, and a culture that celebrates collaboration, integrity, and continuous improvement. Our employees enjoy:

• Competitive hourly pay ranging from $15 to $17, depending on experience and performance.
• Immediate openings with the possibility of full‑time remote work after completing a one‑month in‑office training program.
• A mobile‑optimized application process that makes applying quick and hassle‑free.
• Opportunities for career advancement, from entry‑level roles to supervisory and management positions.
• A supportive, inclusive workplace that values work‑life balance and personal growth.

About arenaflex

arenaflex is a leading provider of HVAC solutions, serving residential and commercial customers across New Jersey and the surrounding regions. With a reputation for reliability, transparency, and top‑notch service, we have earned the trust of homeowners and businesses alike. Our mission is simple: deliver high‑quality heating and cooling services that keep our customers comfortable, safe, and satisfied. We back this mission with a team of highly trained technicians, a customer‑centric culture, and a commitment to continuous learning.

Key Responsibilities

As a Part‑Time Weekend & Night Shift Customer Service Representative, you will be the first point of contact for our customers during after‑hours and weekend periods. Your day‑to‑day tasks will include:

• Answering inbound calls and responding to outbound outreach with professionalism and empathy.
• Handling customer inquiries via phone, email, and live chat, ensuring timely and accurate responses.
• Scheduling appointments for technicians, coordinating with dispatch, and updating service calendars.
• Documenting all interactions in our CRM system, maintaining accurate records of service requests, customer preferences, and account changes.
• Escalating complex issues to the appropriate team members while keeping customers informed of progress.
• Assisting with miscellaneous office duties such as data entry, inventory checks, and administrative support as needed.
• Maintaining a high level of professionalism and customer focus, even during high‑volume periods.

Shift Details

• Weekday shifts: 6:00 PM – 10:00 PM (flexible start times available) • Weekend shifts: 7:00 AM – 10:00 PM (multiple shift options) • Total hours: 20–25 hours per week, with the possibility of additional hours based on business needs.

Essential Qualifications

• Minimum of 1 year of customer service experience, preferably in a call‑center or technical support environment.
• Excellent verbal and written communication skills, with a friendly and professional tone.
• Strong problem‑solving abilities and the capacity to remain calm under pressure.
• Proficiency with CRM software, reputed company Office Suite, and basic data entry.
• Reliable internet connection and a quiet workspace suitable for remote work.
• Availability to work evenings, nights, weekends, and occasional holidays as required.

Preferred Qualifications

• Experience in the HVAC or home‑services industry.
• Knowledge of HVAC terminology, common issues, and basic troubleshooting.
• Previous experience with scheduling or dispatch software.
• Multilingual abilities (Spanish, French, etc.) to serve a diverse customer base.
• Certification in customer service or related fields.

Skills & Competencies

• Customer‑centric mindset: always putting the customer’s needs first.
• Active listening: capturing details accurately to provide the best solutions.
• Time management: juggling multiple tasks while meeting deadlines.
• Adaptability: thriving in a fast‑paced, evolving environment.
• Team collaboration: working closely with technicians, dispatchers, and management.
• Attention t