Deloitte’s Global Business Services (GBS) practice provides market‑leading advisory services supporting the design, execution, transformation and operation of GBS, Shared Services and Business Process Outsourcing (BPO) organisations. The team delivers tailor‑made solutions from conception to completion across all industry verticals and corporate functions, driving digital strategy and next‑generation solutions.

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Job Opportunity

We are looking for Senior Consultants to deliver solutions that have driven enterprise performance and profitability. Demand is growing in GBS and Shared Services strategy, service excellence frameworks and BPO advisory services.

Responsibilities

• Provide strategic guidance to clients on optimising GBS, Shared Services, BPO functions and Service Management capabilities, leveraging advanced technologies and best practices.
• Engage and collaborate with clients to understand business objectives and develop a plan for setting up or maturing GBS and Outsourcing operations, including feasibility studies, readiness assessment, scope definition, visioning and roadmap creation.
• Conduct in‑depth client data analysis and identify trends, insights, and opportunities.
• Prepare clear and concise reports, visualisations and presentations to communicate findings effectively.
• Perform complex financial analysis to support business case development and benefits realisation.
• Foster strong client relationships as a trusted advisor, maintaining a deep understanding of their needs.
• Support market eminence efforts for GBS by staying up to date with industry trends, emerging technologies and regulatory changes.
• Work effectively as part of a collaborative team, sharing knowledge and expertise to foster continuous learning.
• Manage time efficiently, prioritising tasks and consistently meeting deadlines.

Qualifications

• Experience in GBS, Shared Services, and/or BPO, with a proven track record of successful engagements.
• Experience in at least one or more of the following disciplines: GBS and Shared Services strategy, business case development, operating model design and implementation, transition, BPO advisory, Service excellence/management.
• Excellent client‑relationship management skills, building long‑term partnerships and delivering exceptional service.
• Deep understanding of industry trends, emerging technologies and regulatory landscape impacting GBS, Shared Services and BPO sectors.
• Strong communication, presentation and influencing skills, effectively communicating complex concepts to diverse stakeholders.
• Strong analytical and problem‑solving skills, creatively identifying and addressing challenges.
• Proficiency in Microsoft Office.

Additional Information

We are based in one of our UK offices with a hybrid working policy, offering flexible arrangements between local office, virtual collaboration spaces, client sites and remote work.

For candidates returning to the workplace after an extended career break of two years or more, we provide coaching and support to refresh knowledge and skills.

We commit to creating an inclusive culture where every individual feels supported, heard and empowered to make a meaningful contribution. Development opportunities, both technical and personal, are available to help you lead and grow regardless of your level.

Find out more at deloitte.co.uk/careers.