Senior Product Owner – Digital Catering Solutions
Delta Air Lines is seeking a creative and driven team member with a passion for travel, employee and customer experience, and design to join our team. Delta Onboard Service (OBS) is leading an effort to transform how we do catering by:
- Delivering a best-in-class catering ecosystem that powers over 5,000 daily departures across Delta's global network
- Shaping digital experiences that impact 200 million annual customers and enable 40,000 flight attendants to deliver exceptional onboard service
We are looking for a dynamic, strategic, and experienced Senior Product Owner to assist our team with these transformational efforts. The Senior Product Owner will combine business acumen, technical skills, Agile product ownership experience, and intellectual curiosity to drive the vision and development of an industry leading food and beverage experience for our customers.
The Senior Product Owner will work off the team’s product roadmap to deliver business value, managing all aspects of developing a foundational back-end system to support the employee-to-customer user experience and design, and improve employee (e.g., Back office Teams, Flight Attendant, Reservation Specialist) and customer satisfaction. The successful candidate will work across In Flight, Commercial, and IT to define a development plan, prioritize work, and support execution of our catering transformation. The candidate will work to ensure development requests are well understood and deliverables meet business needs, all while balancing long-term flexibility and speed to market.
The Senior Product Owner – Digital Catering Solutions position is based in Atlanta, GA.
Primary Functions:
- Own product strategy and roadmap for assigned capabilities, ensuring alignment with Delta's catering transformation objectives and customer experience goals
- Define and track business outcomes, KPIs, and success metrics to ensure delivery of measurable value.
- Leverage customer feedback, operational insights, and performance metrics to prioritize investments, refine requirements, and guide product strategy.
- Influence cross-functional teams and senior stakeholders to align priorities, drive decisions, and achieve desired business outcomes.
- Develop a strong understanding of system integrations, data flows, APIs, and operational processes to effectively prioritize and guide solution development.
- Partner with stakeholders to define requirements and features through process mapping and business analysis, translating business needs into functional requirements.
- Elicit, document, and refine use cases that support feature development and implementation.
- Lead backlog refinement and actively participate in Scrum ceremonies, prioritizing work based on business value, implementation effort, confidence, and strategic alignment.
- Partner effectively with Delta IT (architects and engineers) and third-party vendors to translate business needs into scalable technical solutions.
- Define success criteria and metrics of new products/releases and perform post-implementation analysis
- Partner with business stakeholders to support change management, user adoption, training, and successful rollout of new capabilities.
- Work collaboratively to ensure functionality seamlessly integrates through Flight Attendant and customer-facing channels while delivering expected value
- Identify and proactively manage product risks, dependencies, and trade-off decisions to ensure successful delivery of business outcomes.
- Communicate and coordinate with key stakeholders across the organization to share priorities, product roadmap, and key learnings
