Service Administrator Remote

Diagnostic Services Administrator
Location: Remote
Contract: Permanent Full Time
Start Date: ASAP
RTN Mental Health is a leading providers of neurodevelopmental and mental health services across the UK. Our mission is to deliver compassionate, evidence-based assessments and care that make a genuine difference in people’s lives. We’re a fully remote, collaborative team working to improve access to high-quality diagnostic services for ADHD, ASD, and related conditions.

Respect, Transformation and Nurture. These values shape how we support clients, collaborate with colleagues, and deliver services. We respect every individual and their lived experience, embrace transformation through innovation and continuous improvement, and nurture growth by creating safe, compassionate, and inclusive spaces for everyone we work with.

We’re looking for a Diagnostic Services Administrator to join our growing Diagnostic Administration team. This is a key role supporting the assessment and diagnostic process for individuals undergoing ADHD and ASD evaluations. You will be responsible for coordinating diagnostic assessments, managing client communications, and maintaining accurate clinical records, all while ensuring a smooth and supportive experience for clients and clinicians. Assist with the administration and scoring of standardised assessments under the supervision of qualified clinicians.

Administrative and Scheduling Support

Maintain up-to-date and confidential records in line with data protection and clinical governance standards.

Data and Reporting

Support the collection, organisation, and analysis of assessment data to assist clinicians with diagnostic formulations.
Ensure data accuracy and consistency across systems, reports, and documentation.
Provide administrative support for audits, reporting, and quality assurance activities.

Communicate effectively to ensure efficient coordination of diagnostic services and a joined-up client experience.
Contribute ideas for service improvement and help streamline internal processes.

Psychology degree (Bachelor’s or Master’s) AND/OR extensive knowledge in reviewing clinical reports.
Previous experience in a mental health or diagnostic services setting.
Empathy and sensitivity when supporting individuals with ADHD and ASD.
Confidence working collaboratively in a remote, multidisciplinary team.
Additional training or certification in neurodevelopmental assessment or support.
Be part of a passionate and supportive remote team.
Work in an organisation where Respect, Transformation and Nurture underpin everything we do.
Opportunities for ongoing professional development and growth. Salary: GBP 36000 - 60000 per year Experience: 3 years required

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