Service Team Leader

More about the role
As a Checkout Team Leader, you're the driving force behind the front end of our store operations. You’ll bring a proactive approach, keeping things running smoothly across checkouts, customer service, kiosks, and car parks.


In this role, you’ll be on hand to:


  • Be visible on the shop floor:     Stay out front with your team, using headsets to jump in quickly, support colleagues, and keep queues moving so customers can get on with their day.
  • Lead a friendly, helpful team: Build an encouraging team culture where colleagues feel trusted, listened to, and recognised for a job well done.
  • Keep standards high, safe, and legal: Make sure all daily processes, cash handling, and legal obligations are followed properly every shift.
  • Use data to make good calls: Look at store reports and dashboards to spot what’s working, fix problems quickly, and keep improving the checkout experience for everyone.
  • Keep waste down: Help keep the department tidy and organised, making sure put-backs are handled promptly to minimise waste.


More about our perks
  • Generous holiday entitlement
  • 15% discount in our supermarkets and convenience stores from the day you join us
  • Additional 10% discount card for a friend or family member
  • Genuine career progression and development opportunities - read more about our Leadership School here
  • Subsidised in-store cafe or shop floor ranges
  • Free parking
  • Competitive pension and life assurance
  • Healthcare / Wellbeing benefits including Aviva Digital GP
  • 'MyPerks' with discounts at high street shops, cinemas and gyms, and lots more
  • Optional payroll charity donations
  • A range of family-friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave


More about you
This is a great role for a natural leader with a helpful and friendly style.

You'll be the kind of person who:

  • Builds strong, open relationships with colleagues and customers alike.
  • Enjoys coaching and developing a high-performing team, giving people the confidence and competence to succeed.
  • Has strong operational and technical knowledge of front end service departments.
Morrisons is a place where you can be yourself, feel valued, and have a true sense of belonging. We are proud to be an equal opportunities employer and welcome applications from people from all walks of life, as we strive to build a workforce that truly represents the communities we serve.


We are also a Disability Confident Employer, which means we're committed to providing an inclusive and accessible recruitment process. If you require any reasonable adjustments, please let us know when you submit your application and support will be provided wherever it’s required.
Starting as a Bradford market stall, we are proud to be the Yorkshire retailer now serving over 11 million customers nationwide each week. We’re unique: both foodmakers and shopkeepers, processing our own fresh produce and preparing more food in-store than any other supermarket.


We offer real opportunities to build your career across our stores, sites, and support teams. We’re a down-to-earth team that values hard work, reliability, and great customer service. If you’re friendly, dependable, and ready to get stuck in, there’s always More to Morrisons for you.
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