Solicitor, CILEx Lawyer, Experienced Paralegal – Client Secondments

Job Description:

  • retain and grow revenue for clients you have responsibility for
  • pursuing growth opportunities
  • coordinating added value activities, including training and secondments
  • internal comms and connectivity for all activity relating to the client, including contact reports and proper use of CRM system
  • managing the impact of quality/KPIs/SLA/audits/complaints/conflicts
  • support and promote innovation to the client
  • manage client contact and CRM spend
  • provide input on client billing budget/rates/pricing/profitability
  • client cash collection

Requirements:

  • excellent networking and CRM skills
  • evidence of strong team working and experience
  • ability to balance a strong client service ethic with internal business and operational considerations
  • able to demonstrate the ability to work collaboratively with colleagues
  • demonstrable commitment to continuous improvement in operational excellence, combined with the ability to balance commercial imperatives with quality control
  • ability to interpret, analyse and present key data analytics metrics to clients
  • alignment with the Firm’s Cultural Principles (Clear, Creative, Determined and Supportive)

Benefits:

  • High levels of flexibility and a great work life balance
  • A well-rounded remuneration package (which includes private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits)
  • Opportunities for growth and progression including professional funding
  • In person and remote social events
  • Opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities
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