Store Manager

The Role

As Store Manager, you will be responsible for ensuring that every customer receives an exceptional experience from the moment they walk through the door. You will oversee the shop floor, support the team and maintain the high standards that define the Gelatone brand.

Key Responsibilities
  • Welcome and serve customers, providing a friendly and attentive service.
  • Manage the till and handle daily cash and card transactions.
  • Oversee the shop floor and ensure the store is always presented to the highest standards.
  • Lead and motivate the front-of-house team.
  • Ensure that products are displayed beautifully and that stock levels are maintained.
  • Monitor cleanliness, organisation and overall customer experience.
  • Open and close the store when required.
  • Support the founders in maintaining the premium image and values of the brand.
  • Deal with customer queries and resolve issues professionally.
About You

We are looking for someone who is:

  • Reliable, punctual and highly organised.
  • Passionate about hospitality and customer service.
  • Confident leading a small team.
  • Able to thrive in a fast-paced environment.
  • Detail-oriented, with a strong sense of presentation and quality.
  • Professional, approachable and enthusiastic.
  • Flexible and willing to take ownership of the day-to-day running of the store.
Requirements
  • Previous experience in hospitality, retail or food service management is a plus.
  • Experience managing a team is preferred.
  • Excellent communication skills.
  • Right to work in the UK.
  • Availability to work evenings and weekends.
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