Store to Home Clerk Part- time

Overview

Wincanton, Branston location. Store to Home Clerk, part-time, 20 hours per week. This role works any 5 out of 7 between 17:00 and 21:00. Salary £13,366.08 per annum + 25% unsocial / weekend premium.

Responsibilities

  • Work as part of a team to provide customers with a high level of service delivery.
  • Ensure all incoming calls are answered in line with SLA criteria and dealt with promptly.
  • Manage customer incident calls/emails through to completion.
  • Chase information from 3rd party network.
  • Maintain specific spreadsheets as required.
  • Ensure all paperwork is received and delivered as per KPI/SLA.
  • Demonstrate empathy with customers as required.
  • Adhere to all procedures and report incidents of non-compliance.

What will you bring?

  • Previous customer service experience or NVQ level 3 in Customer Service.
  • Motivated with clear verbal and written communication.
  • Ability to work in a busy environment and be a team player.
  • Well organised with attention to detail and ownership of tasks.
  • Educated to GCSE level or equivalent.
  • Sound IT skills, knowledge of Microsoft Office applications.

Culture & Benefits

In addition to generous remuneration, we offer a friendly, safety-first working environment, with benefits including company pension scheme, generous holidays, cycle to work, online discount platform, onsite parking, and more. We support career development, progression, training enrichment and multiskilling in a dynamic environment.

Our Commitment

We are committed to equality of opportunity for all employees and strive for an inclusive environment where colleagues feel supported and valued.

About Us

Wincanton is a leading supply chain partner for British business, with 20,000 colleagues across more than 200 sites. Our services include storage, handling, distribution, high-volume eFulfilment, retailer dark stores, two-person home delivery, fleet and transport management, and network optimisation for major UK brands.

Job Details

  • Seniority level: Entry level
  • Employment type: Part-time
  • Job function: Sales and Business Development
  • Industries: Transportation, Logistics, Supply Chain and Storage
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