We are looking for a Subtitler-Allocator to join the Sky Access Services team. Working closely with coordinators, subtitlers, and audio describers, you will be at the heart of ensuring subtitles and audio description are scheduled, allocated, and delivered in line with broadcast deadlines. Alongside managing allocations and workflows, you will also produce high-quality subtitles yourself, helping to ensure our accessibility services meet the highest standards.

What you'll do

Subtitling Responsibilities

• Produce high-quality pre-recorded subtitles using scripts, caption files, live subtitles, and ASR-generated content, ensuring compliance with Ofcom requirements, Sky quality standards, and delivery deadlines.
• Deliver subtitles across linear, repeat, and on-demand services while maintaining accuracy and consistency.
• Respond quickly to technical or operational issues, escalating where appropriate to maintain service levels.

Allocation Responsibilities

• Plan, allocate, and prioritise workloads to ensure all content is delivered within agreed deadlines and service levels.
• Monitor schedules and programme availability, managing urgent requests, late changes, and high-priority deliveries.
• Liaise with freelance subtitlers, maintain availability records, and ensure appropriate resource coverage.
• Support the smooth delivery of access services through effective coordination, administration, and stakeholder communication.
• Run and monitor ASR workflows, source scripts and caption files, and support efficient subtitle delivery.

What You'll Bring

Essential criteria

• Previous experience in subtitling, captioning, or a similar broadcast accessibility role.
• Experience working with subtitling systems, media workflows, or content delivery processes.
• Strong understanding of subtitle production standards and quality requirements.
• Experience managing multiple priorities and delivering work to tight deadlines.
• Excellent organisational skills, with the ability to coordinate schedules, resources, and workloads.
• Strong attention to detail and a commitment to delivering accurate, high-quality output.

Desirable

• Experience using ASR tools, subtitling platforms, or media management systems.
• Knowledge of Ofcom accessibility guidelines and broadcast compliance requirements.

Benefits and perks

There's one thing people can't stop talking about when it comes to life at Sky: the perks. Here’s a taster:

• Free Sky TV or NOW package, including Sky Sports and Sky Cinema
• Pension package with up to 9% employer contribution
• Private healthcare with mental health support
• Aviva Digital GP and dental insurance
• Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect
• Sharesave and Tech schemes
• A range of Sky VIP rewards and experiences

How you’ll work

We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 3 days in the office per week.

Your office base

Our Sky Group HQ. Equipped with state-of-the-art technology and workspaces, there’s plenty of space to see your big ideas come to life. Here you’ll find 13 subsidised restaurants and cafes. You can re-energise at our gym, catch the latest films at our cinema, get your car washed and even get pampered at our beauty salon.

Our Osterley Campus is just a 10-minute walk from Syon Lane train station, or you can get one of our free shuttle buses from Osterley, Gunnersbury and Ealing Broadway stations. Plus, there’s free onsite parking available for cars, motorbikes and bicycles.

Who we are

We’re Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you’ll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society.

We’re an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position.

To find out more about working with us, search #LifeAtSky on social media.