Support Analyst - Remote / Telecommute

Job Overview:

Pay Range: $30.00hr - $35.00hr

Requirement/Must Have:

  • Practical IT skills to navigate environments.
  • High proficiency in Command-Line Interface (CLI) for navigating Linux/Unix environments.
  • Ability to SSH into instances, check system health, and parse logs using standard utilities.
  • Proficiency with commands such as tail, grep, awk, and managing services via systemctl.
  • Ability to run and modify queries to pull data regarding system health, operational backlogs, or user tickets.
  • Familiarity with navigating cloud provider dashboards, specifically Google Cloud Platform, to check instance status and review monitoring dashboards.
  • Experience with ticket queue management and the ability to handle high-volume queues.
  • Disciplined approach to following step-by-step Standard Operating Procedures (SOPs) and runbook-driven execution.
  • Foundational knowledge to perform initial triage (L1/L2 troubleshooting) and appropriate escalation.

Responsibilities:

  • Maintain system stability and clear operational queues.
  • Navigate Linux/Unix environments to monitor system health.
  • Execute SQL or log-based queries to monitor operational backlogs.
  • Review monitoring dashboards and trigger internal tooling via cloud consoles.
  • Prioritize tasks based on severity and manage rapid context-switching.
  • Follow established safety protocols and runbooks to resolve known issues.
  • Perform initial triage on issues falling outside standard runbooks before escalating to senior engineering teams.

Nice to Have:

  • Experience with GitHub.com administration, including configuring organization settings and managing repository configurations.
  • Knowledge of branch protection rules and Role-Based Access Control (RBAC).
  • Familiarity with Infrastructure as Code (IaC) using Terraform.
  • Ability to execute deployment commands and understand infrastructure state management.

Skills:

  • Linux.
  • Unix.
  • CLI.
  • SSH.
  • SQL.
  • Google Cloud Platform.
  • GCP.
  • Ticket Management.
  • Troubleshooting.
  • GitHub Administration.
  • Terraform.
  • Infrastructure as Code.

Qualification And Education:

  • 10+ years of experience in IT support or systems administration.
  • Experience at L2 or L2.5 support levels.

Benefits:

Our Benefits Include:

  • Medical, Dental, and Vision Insurance
  • 401(k) Retirement Plan
  • Health Savings Account (HSA)
  • Disability Insurance (Short-Term and Long-Term)
  • Life and AD&D Insurance
  • Paid Sick Leave (where required by applicable state or local law)
  • Supplemental Insurance Plans
  • Identity Theft Protection
  • Pet Insurance
  • Employee Wellness Programs
  • Employee Assistance Program (EAP)
  • Career Growth and Professional Development Opportunities

Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.


About Cynet Systems


Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.

As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.


Remote

Skills:
Access Control, Accidental Death and Dismemberment (AD&D), Analysis Skills, Awk, Biology, Cloud Computing, Command Line, Compensation and Benefits, Configuration Management, Dental Insurance, Disability Insurance, Employee Assistance Plan, Environmental Monitoring, Establish Priorities, Fortune 500 Customers, GCP (Good Clinical Practices), GitHub, Government, ISO (International Organization for Standardization), ISO 14001, ISO 9001, Identify Issues, Information Technology & Information Systems, Insurance, Linux Operating System, Machine Tool, Patient Assessment, Problem Solving Skills, Reporting Dashboards, SQL (Structured Query Language), SSH (Secure Shell), Standard Operating Procedures (SOP), State Laws and Regulations, System Operations, Systems Administration/Management, Systems Maintenance, Technical Recruiting, Technical Support, Unix Operating Systems, Vision Plan, Work From Home


CYNET SYSTEMS



Headquarters:
San Jose, CA, US


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