Role overview

The key role of a Coach Level 3 is to aid the management team in the day‑to‑day running of the store, upholding the core values of the business whilst remaining compliant with all relevant KPIs. As a level three coach and the first step into size? management, the focus will be placed on creating a positive working environment whilst ensuring the sales team consistently delivers a level of service that exceeds the demands and expectations of our consumers.

Responsibilities

• Work alongside the store manager and assistant manager, to ensure the team delivers exceptional customer experiences.
• Key holder – assist in the opening and closing of the store and money handling.
• Deal with customer complaints and enquiries, providing the best possible outcome.
• Monitor the service of the sales team on a daily basis to ensure that targets are achieved, and where possible exceeded.
• Use business knowledge and reports to assist in product placement of key selling lines.
• Ensure the management of deliveries and stock handling in a timely manner, adhering to all stock control procedures to minimise stock loss and maximise profits.
• Uphold Company standards and act as a mentor, leader and positive role model to others, building and maintaining strong relationships that work collaboratively toward the common business goals.
• Ensure daily briefs and all relevant Head Office communications are shared and understood by all members of your team.
• Implement and delegate tasks with close follow‑up, but lead by example with a hands‑on approach.
• Provide assistance with the induction and training of new starters, alongside the training and development of all existing colleagues to meet the company’s expectations.
• Daily tasking requirements and replenishment systems, ensuring the sales floor is always replenished.
• Conduct your work in a safe and responsible manner.
• Continually engage with the visual team to develop merchandising skills, standards and commercial opportunities.
• Have a understanding of KPIs – Footfall, ATV, USP and Conversion – and know how to apply these to a store environment, using the figures to drive and, where possible, exceed targets.

Role objectives and KPIs

• Ensure the highest level of customer satisfaction by driving and maintaining exceptional service standards and promptly addressing customer needs.
• Drive sales and enhance store turnover through effective merchandising, stock replenishment and team motivation.
• Lead and develop the shop‑floor team to ensure high performance, engagement and adherence to store policies and procedures.
• Ensure the shop‑floor is consistently clean, organised and visually appealing to enhance the customer shopping experience.

Skills and Experience

• The ideal candidate will have a keen interest in the size? brand and the products we specialise in.
• Confident in communicating with our variety of consumers and providing them with exceptional customer service at all times.
• Experience in a supervisory role is preferred but not essential as a full induction and training and development programme will be provided.
• Ambition, resourcefulness and an eagerness to learn more.
• Strong work ethic, placing importance on effective time management.
• Self‑motivated, adaptable and resilient.
• Problem‑solving ability.
• Knowledge of Microsoft Office (Outlook, Word, Excel).
• Excellent communication skills.
• Experience in Visual Merchandising would be advantageous.
• Commercially driven.
• Flexible with working hours to meet business needs.

Benefits

• Company discount of 25% off a large number of products in‑store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
• Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health).
• Access to digital health and well‑being services through our benefits platform (TELUS Health).
• Health cash plans.
• Wide range of internal development courses to support personal and professional development throughout your career journey with the Group.
• Access to apprenticeships and accredited qualifications – Earn while you learn and gain nationally recognised qualifications (England Only).
• Discounted gym memberships at JD Gyms.
• Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
• Opportunities to volunteer and contribute to JD Foundation.
• Employer engagement forums to help influence positive change.
• Incremental holiday allowance.