Technical Support & Document Processing Specialist

This is a remote position.

Technical Support & Document Processing Specialist

Company: LaunchVentures

Location: Remote | Employment Type: Full-time

Experience: 3–6 Years

About the Role

We are looking for a Technical Support & Document Processing Specialist to support our platform operations. The role combines application/technical support, document validation, data quality, exception handling, and customer support.

Key Responsibilities

  • Provide technical and application support and troubleshoot client-reported issues.
  • Review and validate POs, invoices, and other business documents processed through an OCR/AI platform.
  • Identify and resolve data extraction, product mapping, and document-processing exceptions.
  • Create and maintain document templates and customer-specific configurations.
  • Perform basic smoke/sanity testing after platform updates.
  • Monitor processing queues, identify recurring issues, and escalate them to relevant teams.
  • Manage tickets, incidents, and escalations using Jira or similar tools.
  • Maintain clear documentation and communicate effectively with customers and internal teams.

Requirements
  • 3–6 years of experience in Technical Support, Application Support, Product Support, or similar roles.
  • Strong troubleshooting, analytical, and problem-solving skills.
  • Excellent attention to detail and data accuracy.
  • Understanding of POs, invoices, SKUs/products, and ERP workflows.
  • Familiarity with Odoo, SAP, NetSuite, or similar ERP systems.
  • Good written and verbal communication skills.
  • Ability to work independently and manage multiple priorities.

Technical Skills Jira | SQL | Linux | AWS/Azure | Jenkins | Postman | New Relic/Datadog | Salesforce | MS Office 365

Good to Have

  • Experience with OCR/AI-based document processing
  • Hands-on experience with Odoo
  • Experience with document templates, data validation, or SaaS platforms.
  • Exposure to paper/packaging or similar industries.
Note: This is a hybrid Technical Support + Document Processing role and is not a pure System Administration/Infrastructure position.
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