Technical Support Engineer

Technical Support Engineer

Thornton Heath (4 days office, 1 day WFH)

£26,000–£32,000 per annum DOE

Our client was named PayTech Company of the Year and one of Deloitte's 50 fastest growing tech companies in the UK, they're now expanding their estate across the country, and they're looking for a Junior Engineer to join the TechOps team keeping it all running.

What you'll actually be doing:

Every site runs on cameras, payment kiosks, edge devices and 4G connectivity, and all of it has to work around the clock. When a camera drops offline, a kiosk misbehaves or a site stops reporting data, you'll be part of the team working out why and putting it right, usually remotely.

  • Monitoring the health of cameras, kiosks and network equipment across 150+ car parks
  • Diagnosing and fixing faults across devices, networks and the backend platform, methodically
  • Preparing, configuring and shipping hardware for new sites, and supporting launches
  • Keeping inventory, configuration and documentation accurate
  • Managing your own ticket queue with clear notes and sensible prioritisation
  • Learning constantly from the TechOps team, the developers, and the estate itself
What you'll pick up: A genuinely broad skillset in one role: networking, IoT devices, monitoring, APIs, databases and cloud systems, all on a live estate where your work has visible impact the same day. You'll be coached and supported as you grow, with clear standards and experienced engineers around you.

What we're looking for:

This is a junior role, and fundamentals, honesty and appetite to learn matter more than years on a CV.
  • Around 1–2 years' hands-on experience in IT support, infrastructure or technical operations, or strong fundamentals you can demonstrate from projects, a home lab or study
  • Networking basics you can explain in plain English: what a switch and a router do, what an IP address is, what a VPN is for
  • A structured instinct when something goes offline: check power, then the network, then the device
  • Some awareness of APIs and SQL. You don't need to be fluent, knowing what they are and wanting to use them is enough
  • Solid Windows knowledge: event logs, command line, system configuration
  • Organised, reliable and calm when something breaks on a live site
What this role isn't: Not corporate IT support (the users of these systems are cameras and cars), not narrow (you'll touch hardware, networking, software and data in the same week), and not a dead end (the team and the estate are both growing, with a clear path into more senior TechOps work).
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