Telephone Market Research Interviewer

Experienced Daytime Telephone Market Research Interviewers required!

We conduct important research with business owners and members of the public on topics including Banking, Finance, Healthcare, Leisure & product testing.

  • We currently have flexible vacancies from Monday to Friday, 3-5 days a week in our exciting Market Research telephone interviewing team.
  • Whilst our physical call centre is based in Hertford, we are currently operating remotely for interviewers that are not able to interview from our physical Call Centre. A Laptop/PC and a set of headphones with a microphone attachment will be required by interviewers in order to interview remotely. (Read more about these requirements below)
  • 100% No Selling involved
  • Previous telephone operational experience is required (Ideally Market Research interviewing)
  • A professional attitude and an excellent telephone manner is essential.
  • 6-8.5 Hours a day with flexible start time ranging between 9am and 10am.
  • Evening hours(subject to availability)
  • All of the above is subject to 3 shift trial period.

Responsibilities

  • Conduct telephone interviews to gather data for market research projects.
  • Engage with participants to ensure clarity and accuracy in data collection.
  • Collaborate with team members to refine interview techniques and improve data quality.
  • Adhere to ethical guidelines and maintain confidentiality of participant information.

Excellent rates of pay starting at:

  • £12.80 ph (*£14.34 ph with holiday pay) - aged 21 and over
  • £11.00 ph (*£12.33 ph with holiday pay) (18 to 20)
  • £8.37 ph (*£9.38 ph with holiday pay) (16 to 17)

*Holiday pay is calculated at 12.07% and is automatically added to your hourly rate.

  • Full and engaging training given.
  • Excellent opportunities for advancement
  • Current hours available are: 9am-5.30pm weekdays.
  • A minimum of 6 hours is required.
  • A minimum of 3 days is required.

If you wish to apply on a work from home basis, you must have access to the following equipment:

  • Windows 11 Laptop or PC with the system version being 25H2 (it cannot be a Mac or Chrome Book.)
  • Headset/earphones with a microphone
  • Up to date and verified anti-virus software.
  • Stable internet connection with a minimum of 10MB download/upload speed.
  • Quiet work area with no background noise.

If you do not have access to the equipment mentioned above, then we are unable to continue your application on a work from home basis at this time.

Job Types: Full-time, Part-time

Pay: From £12.80 per hour

Experience:

  • Telephone interviewing/Customer service: 1 year (required)

Work Location: Remote

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