Therapy Triager

Job overview

An exciting opportunity has arisen to apply for part time hours ( 22.5 to 30 hrs per week) for permanent Band 6 Occupational therapist or Physiotherapist to work as Therapy triager at Ealing Referral hub . The role also involves triaging adult community rehab referrals and having option for out patient rehab clinics to maintain clinical skills. Staff will be supported with clinical supervision, Multidisciplinary team work, training and opportunity to take part in service improvement work.

We are looking for candidate to have worked in core clinical rotations and able to adjust to a fast paced working environment. In this role, you will be responsible for triaging referrals (from GPs, other hospitals etc..) ensuring patients are directed to the most appropriate therapy service in a timely and efficient manner. The candidate is expected to have understanding of community services with previous experience of working in the UK Healthcare. Triage work is based at the Ealing referral hub at St Bernard's Hospital site ( UB1 3EU) and clinics are held in one of our community sites in Southall. Staff will need to be flexible to support triage through Monday to Friday and work in clinics based on estates availability.

Main duties of the job

  • Work independently at the referral hub to triage all referrals for community services received at Single point of access. We use systm one to triage our referrals.
  • Offer advice and guidance on telephone for patients, referrers and carers as required.
  • Able to prioritise and triage based on needs based assessment
  • Be able to take succinct and clear documentation to support triage decision and their clinical work.
  • Carry a small but manageable clinical case load in out patients community rehab.
  • The post holder will work along side referral hub and other clinicians from community services to offer clinical triage and allocation to respective services.
  • Support audits and training of other staff
  • Maintain concise clear accurate documentation
  • MDT Working
  • Writing reports and letters
  • undertake clinical assessment via telephone/video call as required to facilitate effective clinical decision making
  • Working with DSE/ Computers for electronic triage on System One

Detailed job description and main responsibilities

  • Undertake clinical triage of therapy referrals made to the Referral Hub deciding on the correct care pathway for that patient
  • Carry clinical caseload to support community rehab.
  • To work collaboratively within a multidisciplinary team
  • Work in partnership with Referral Hub staff and management to ensure that patients are allocated to the correct team in a timely way
  • Liaison with acute hospitals, local authorities and other stakeholders to obtain information and resolve queries
  • Participate in the ongoing monitoring and evaluation of the therapy triage, ensuring that all required data is collected, undertaking audit as required.
  • To provide an evidence-based assessment, treatment and advisory service to clients with a variety of conditions.

Our Agenda for Change employment contracts are subject to a contractual 13 week probationary period. If you are offered a job, information will be transferred into the national NHS Electronic Staff Records system.

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Person specification:

Knowledge/ Experience

Essential

  • Experience of working in the UK health service as a qualified clinician in acute / Community
  • Experience of clinical triage
  • Broad under graduate experience in Core clinical areas: Community Therapy/ Neuro/ Falls/Care of Elderly/ MSK/ Respiratory.
  • Experience in Management of Long term conditions
  • Awareness of audit and evaluation
  • Understanding of Clinical governance and its application
  • MDT Working including social services for mobility aids/ equipment and need for access visit.

Desirable

  • Active contribution to training others
  • Experience of treating patients who do not speak English

Education and Qualifications

Essential

  • Degree or equivalent Diploma Physiotherapy Or Occupational Therapy and Current Professional Registration
  • Evidence of relevant Continuous Professional Development

Desirable

  • Supervisor qualification/experience
  • Relevant Post graduate training
  • Membership of Professional Body eg RCOT/ CSP

Skills ,Abilities & Attributes

Essential

  • Excellent communication skills
  • Good Time management, prioritisation and organisational skills
  • Good problem solving initiative and seek help when needed
  • Good IT Skills
  • Recognize potentially difficult situations and when to seek appropriate help.
  • Ability to work as an autonomous practitioner
  • Ability to prioritize and manage own work load in a busy environment without supervision
  • Ability to process, manage and communicate sensitive information in relation to patient care and convey this in an appropriate and clear manner
  • Ability to listen, understand, and process often complex information to support triage and treatment

Desirable

  • Experience in Electronic Patient Record (EPR) eg use of systmone / EMIS / RIO
  • Car User
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