Transformation Advisor
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Job Description:
Are you looking for an opportunity to bring a unique skill set and expertise in driving change, coordinating efforts, and ensuring alignment with the overall strategy. As a core strategy execution role, you will play a critical part in maximizing the success of strategic initiatives and achieving desired outcomes. Also working in the world’s leading Mobility provider and world’s largest retailer gives you an opportunity to be part of the most customer-facing business in Shell, influence one of the most recognizable brands in the world, enhance employee’s commerciality and make a global impact.
Where You Fit In
Shell Mobility is the world’s largest mobility retailer with a global footprint across 80 markets, a network of 47,000 mobility locations serving 33 million customers every day and over 60,000 EV charge points. Shell Mobility’s mission is ‘Making Life’s Journeys Better’. To be the most preferred destination for customers to fuel, charge up and replenish. We win or lose by how well we serve and deliver each customer visit and transaction.
As Shell power progress through the energy transition, Mobility is critical to helping the company deliver more value with less emissions, continuing our ambition to be no. 1 in offering integrated Mobility solutions in mobility fuels, NFR, and e-mobility. Achieving our ambitions will necessitate us to be Focused, Faster, Future Ready when it comes to placing customers at the heart of our business, treating every interaction as a chance to bring our purpose to life to making people’s journeys better, innovating to meet our customers’ changing expectations around convenience, product quality, digitalization and service.
The Role
Please note this role is a project role with an expected duration of 2 years and open to all JGs from JG 4-2. It is also open for STIA for a maximum period of 18 months
Note that due to the nature of the role, much of the work is project based and the scope can change over time. The current priorities for the role are detailed below:
- Support the design and delivery of Mobility & Convenience‑wide transformation initiatives, ensuring alignment with strategic objectives and value outcomes
- Apply structured change management approaches to support adoption, stakeholder engagement and sustainable outcomes
- Track progress, risks and interdependencies across transformation initiatives and actively support issue resolution
- Support AI‑enabled transformation initiatives from a change, engagement and adoption perspective
- Contribute to AI change narratives, engagement plans and capability‑building activities
- Help identify adoption barriers, behavioural impacts and enablers, feeding these into delivery teams and leadership
- Coordinate Post‑Implementation Reviews (PIRs) for marketing and transformation initiatives, ensuring disciplined assessment of outcomes, value delivery and lessons learned
- Synthesise qualitative and quantitative insights from PIRs into clear, actionable recommendations for senior stakeholders
- Support Ultimate Potential and continuous improvement by embedding learnings into future initiatives and ways of working
- Develop and deliver clear, consistent transformation communications aligned to strategic priorities and leadership intent
- Translate complex initiatives (e.g. operating model changes, AI adoption) into accessible messages tailored to different audiences
- Prepare concise leadership materials, updates and narratives to support engagement, alignment and decision‑making
- Design, organise and run transformation and community calls, ensuring strong agendas, relevant content and effective follow‑up
- Stay updated with industry and regulatory changes that could impact the Mobility strategy. Monitor external trends to identify threats and opportunities.
- Project manage certain projects critical for Mobility Strategy or Transformation on ad-hoc basis
- High exposure role with multiple senior stakeholders to engage Build and maintain strong relationships with key stakeholders to ensure alignment and support for transformation initiatives.
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- Seasoned Downstream professional with ideally experience in Commercial and/or Project management. Experience in Mobility & Convenience as a plus
- Proven ability to effectively influence people without formal authority, at various levels of a diverse organization to deliver results
- Complex Stakeholder alignment experience and the capacity to cut through complexity through offering solutions, results oriented thinking and effective (operator and beyond) influencing
- Proven ability in providing clear and decisive leadership in an environment of competing priorities
- Pronounced communication skills to effectively establish and gain confidence of senior leaders and partners
- Prior Experience in a strategy development and hands-on management of external stakeholders and commercial strategies/issues seen as a strong plus
- Ability to solve a wide range of problems and issues
- Manage & support decision making with incomplete data or ambiguity at times
- Ability to thrive in a fast-paced, dynamic environment and adjust to changing priorities.
- Strong focus on accuracy and thoroughness in all aspects of work.
This role is a global - virtual role and applicants from all locations are welcome to apply.
We encourage employees to share if they have specific flexible working requirements. Flexibility will mean different things to different people, and we are interested to know what might be needed to help you succeed and be at your best. We will endeavor to accommodate those requirements with consideration both for what is required in the role and taking the lead from a local country policy perspective.
This position does not have a predefined management level; candidates will maintain their existing job grade upon acceptance.
For further inquiries, please connect with Pinar Mavituna as the hiring manager.
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