Travel Consultant II– Chat
About the position
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. In this role, you’ll join our U.S. Military and Government team, specializing in seamless travel management services to our federal clients. As a Chat Travel Consultant, you will provide outstanding customer service to Defense & Government travelers before, during, and after their business trips. Through our winning combination of outstanding people and innovative technology, we’re focused on ensuring that the travel experience of our customers is unforgettable from start to finish, for all the right reasons.
Responsibilities
- Consulting with travelers via Chat so that you can recommend tailored resolutions to immediately meet their needs
- Troubleshooting any customer travel issues via chat
- Assisting travelers by expertly booking and changing domestic and international flights, cars and hotels
- Multi-tasking as you will be conducting multiple customer conversations simultaneously
- Multi-account fast-paced environment
Requirements
- 3 or more years' experience working as a Travel Consultant
- Experience in GDS (Sabre) across both local and global markets
- U.S. citizenship required due to Federal Government contract
- A genuine passion for high-quality customer service — we care about our customers and it’s important to us that you do
- Good verbal and written communication skills
- Strong teamwork skills
- A positive, “can do” attitude.
- Willingness to learn and grow!
Nice-to-haves
- A flair for recognizing customer mood and tone through written communication and delivering extraordinary customer care to meet their requirements
- Ability to fluently speak and write in English
- Computer skills are vital as you’ll be communicating with multiple customers whilst navigating different tools, all day, every day
- Resilience and composure to remain positive under pressure and manage your workload efficiently
- A problem solver, you’ll be able to effectively evaluate issues and offer the best creative solutions with a view to resolving on the first contact
- An eye for detail and accuracy
- Strong time-management, prioritization, and multi-tasking skills as you will be handling several different customer inquiries simultaneously
- High level of integrity to work with customer information and meet compliance requirements
- The flexibility to work a shifting schedule
Benefits
- health and welfare insurance plans
- retirement programs
- parental leave
- adoption assistance
- wellbeing resources
- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
- access to over 20,000 courses on our learning platform
- leadership courses
- new job openings available to internal candidates first.
