We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. As a Customer Success Specialist, you will help protect life by supporting our UK and Australian customers so they get value from Axon every day. You will own inbound cases and customer requests, work within clear playbooks, and help resolve issues quickly—building a strong foundation in customer success at scale. This role is ideal if you want to start your CS career in a mission-driven company, with a path to grow into owning customer relationships and adoption Location: London, Hybrid Reports to: Senior Director, Customer Success Execute assigned customer success tasks with attention to detail, following defined procedures and playbooks. Handle inbound customer inquiries and case management for UK and Australian accounts, focusing on SMB and Mid-Market customers. Support adoption and value realization by completing assigned activities (e.g. follow-up, logging, light outreach) as directed by the UK/Australia CS team. Maintain accurate and timely records in Salesforce (e.g. tasks, activities, cases) and use CRM and customer success tools to support the team. Participate in onboarding and training of new team members and contribute to team learning and documentation. Use Microsoft Office Suite and, where applicable, AI tools (e.g. Relevant experience in customer success, customer support, account coordination, or a related client-facing role; At least 1–2 years of experience in a customer-facing or operations role; entry-level candidates with strong motivation and transferable skills are encouraged to apply. Basic proficiency in CRM (e.g. Salesforce) and standard productivity tools (Microsoft Office Suite); Alignment with Axon’s mission and values: you connect with candor and care and want to contribute to a team that protects life and serves public safety customers. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. Some roles may also require legal eligibility to work in a firearms environment. com or via our Axon Privacy Web Form . All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Salary: GBP 28800 - 48000 per year