Veterinary Customer Support and Onboarding Executive

Veterinary Customer Support and Onboarding Executive

£35,000 to £40,000 Basic Salary + up to £15k bonus + car allowance

Two Positions Available

We are currently recruiting for two Veterinary Customer Support and Onboarding Executives.

Position One

  • Covering North England and Scotland

Position Two

  • Covering South England and Wales

Please state on your application which region you would prefer to cover.

Are you looking for a new challenge?

This is an exciting opportunity for someone with previous veterinary practice experience who is looking to move into the veterinary technology sector.

Whether you have worked as a:

  • Registered Veterinary Nurse
  • Student Veterinary Nurse
  • Veterinary Receptionist
  • Veterinary Care Assistant
  • Practice Manager
  • Animal Care Assistant
  • Veterinary Administrator
  • Customer Care Advisor within a veterinary practice

We would love to hear from you.

Technology experience is desirable but not essential. We are looking for someone who enjoys learning new systems, is confident using technology and can quickly become an expert in new software.

About the Role

As an Onsite Customer Support and Onboarding Executive you will become the main point of contact for veterinary practices after they purchase the software.

You will help practices successfully implement the system, train their teams and provide ongoing customer support.

This is a remote role with extensive travel throughout your allocated region.

If you are not onsite for a full week, you will be expected to attend the office in Shropshire one day each week on either Monday or Tuesday.

Flexibility is essential as some onsite training days will be longer depending on customer requirements.

Key Responsibilities
  • Deliver onsite software onboarding to veterinary practices
  • Provide engaging face to face and online training sessions
  • Support Veterinary Surgeons, Registered Veterinary Nurses, Receptionists and Practice Managers with the successful implementation of the software
  • Provide second line customer support for more complex customer queries
  • Resolve customer issues quickly and professionally
  • Build strong relationships with veterinary practices
  • Work closely with internal teams to ensure an outstanding customer experience
  • Travel extensively throughout your region, including overnight stays when required
  • Ensure customers get the very best from the software
Essential Requirements
  • Previous experience working within a veterinary practice in any capacity
  • You Must be happy with extensive travel
  • Excellent communication and interpersonal skills
  • Ability to build strong customer relationships
  • Confident delivering training to individuals and groups
  • Comfortable learning new technology quickly
  • Able to work independently in a remote role
  • Full UK driving licence
  • Flexible with working hours when delivering onsite training and support
Salary and Benefits
  • £35,000 to £40,000 basic salary
  • £10,000 to £15,000 annual bonus
  • Car allowance
  • Remote working
  • Comprehensive training programme
  • Core hours 9am - 6pm, however flexibility is required
  • Career progression opportunities
  • Join a rapidly growing veterinary technology business at an exciting stage of growth
Why Apply?
  • Use your veterinary knowledge in a rewarding new career
  • Combine customer service with technology and training
  • Work with veterinary practices across your region
  • Join an ambitious and growing business where your contribution will make a real difference
  • Enjoy a varied role with no two days the same

If you have veterinary practice experience, enjoy working with people and are excited by technology, training and customer support, we would love to hear from you.

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.

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