Veterinary Receptionist

Calling all animal lovers! Do you enjoy spending time with animals and providing excellent customer service?

This opportunity allows you to make a positive impact on pets and clients alike. You will be the first face they see, welcoming them and ensuring a great experience. Your responsibilities include looking after the reception area, handling payments, processing repeat prescriptions, and managing appointments. The ideal candidate is organized, friendly, calm in emergencies, with strong customer skills and a genuine love for animals.

If this sounds like you, click Apply — our friendly team looks forward to meeting you!

Details:

  • Location: Corringham, Essex
  • Part Time: 16 hours, 2 days a week
  • Shifts: Between Monday and Thursday, 10:30 am - 7 pm, and every other Saturday, 9 am - 1 pm

Key Benefits:

  • Health cash plan from day one (covering dental, physio, optical) with 24/7 Private GP Service
  • Life Assurance: 3x salary
  • Access to 24-hour counselling services
  • 5 weeks’ annual leave plus Bank Holidays, increasing to 6 weeks with service
  • ‘Day for You’ — a paid day off to use as you wish
  • Interest-free Season Ticket Loan
  • Cycle to Work scheme
  • Discounts on Medivet products and services

Role Responsibilities:

  • Prepare the practice for opening and closing, managing tills, card machines, alarms, voicemail, and systems
  • Handle emergency appointments, contacting clients to reschedule if needed
  • Manage the practice diary to optimize appointment scheduling
  • Ensure online appointment booking is available for clients
  • Greet clients, update records, and carry out reception duties
  • Process repeat prescription requests
  • Promote the Medivet Healthcare Plan and assist clients with sign-up
  • Keep online practice information current, including hours and staff details

Skills and Experience:

  • Excellent client-facing and reception skills
  • Experience working in a team and building positive relationships
  • Strong client care skills, remaining calm under pressure and being diplomatic
  • Ability to prioritize tasks and manage workload
  • Good numeracy skills for handling payments
  • Experience with online appointment systems
  • Administrative experience
  • Trustworthy and responsible

Desirable:

  • Veterinary receptionist experience
  • Social media and website content management

About Us:

Medivet is a leading veterinary care provider with practices across the UK, including 24-hour centres and referral hospitals. We also have a growing presence in France, Germany, and Spain. We’re committed to providing exceptional care and fostering a supportive community of colleagues. Join us to be part of a forward-thinking, caring environment with state-of-the-art equipment and treatment options. If you have a passion for animals and want to stand out in your field, we want to hear from you!

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