Waiting List and Bookings Officer

Job overview

We are looking for a highly motivated Waiting List/Bookings Officer to work within the Radiology Department at the Freeman Hospital. Working under the supervision of the Radiology Office Manager and Radiology Team Leaders, the Waiting List/Bookings Clerks will be responsible for undertaking a range of duties to ensure an accurate and efficient waiting list and bookings service is available to specialised medical units within the Radiology Directorate. The post holder will act as a first point of contact for the unit and co-ordinate all patient appointments and enquiries using initiative to discern between queries ensuring minimum interruption to the unit or immediate response depending upon appropriate action. The post holder will also be responsible for the achievement of all NHS Waiting Time targets including but not exclusive to Cancer Waits, Diagnostic and Therapeutic Waits.

  • Interview Date Thursday 22 October 2026
  • 33 Hours/Week - Friday/Saturday/Monday/Tuesday
  • Radiology admin offer services Monday -Sunday 8am - 8pm
  • You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

NO AGENCIES PLEASE

Main duties of the job

The successful candidate will have excellent communication and interpersonal skills across a multi-disciplinary team and excellent organisational and time management skills with the ability to prioritise tasks.

Detailed job description and main responsibilities

  • The post holder works in a multidisciplinary administration team consisting of receptionists, secretarial and waiting list staff.
  • To undertake a range of duties to ensure an accurate and efficient waiting list and bookings service is available to specialised medical units within the Radiology Directorate.
  • To act as a first point of contact for the unit and co-ordinate all patient appointments and enquiries using initiative to discern between queries ensuring minimum interruption to the unit or immediate response depending upon appropriate action.
  • To be responsible for the achievement of all NHS Waiting Time targets including but not excusive to Cancer Waits, Diagnostic and Therapeutic Waits.
  • To work on a rotational basis covering reception duties.
  • To participate in all aspects of the administration service within Radiology.

Whilst Newcastle Hospitals are a forward thinking and highly innovative organisation, the use of Third-Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity of your individual application or to the recruitment process, we may withdraw your application at any stage of the process.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Person specification:

Skills & Abilities

Essential

  • Excellent communication and interpersonal skills across a multi-disciplinary team
  • Excellent organisational and time management skills with the ability to prioritise tasks
  • Articulate with excellent communication and interpersonal skills – must be mature and able to communicate information to patients, emphasise and deal sympathetically with matters of a sensitive nature (recent diagnosis of cancer, LMP, patients requiring Hystro appointments etc.)
  • Possess a high degree of judgement

Knowledge & Experience

Essential

  • ECDL, Microsoft Office Specialist or equivalent experience
  • Significant experience in an administrative role in an NHS / health care environment or comparable organisation
  • Experienced in Microsoft Office packages (Excel, Word, etc)
  • Have a familiarity with Hospital Information Management Systems such as PAS and of medical terminology
  • Knowledge of NHS Waiting Times Directives
  • Knowledge of Confidentiality
  • Experience in efficient, accurate, high-volume date
  • Have an understanding of the NHS, including recent reforms such as Freedom of information, Caldecott Guardians

Desirable

  • Previous experience in a higher clerical role
  • Knowledge of Radiology Waiting Time Directives and pathways

Qualifications & Education

Essential

  • NVQ level 3 or equivalent or equivalent experience
  • Educated to GCSE level, with GCSE Grade 4 or above in English or equivalent or relevant experience

Desirable

  • Minimum of 5 GCSEs grade 4 or above including Mathematics and English or equivalent
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