Warehouse Office Clerk

Job Description

Job Description

Job Summary:

The Warehouse Office Clerk / Customer Service Representative supports warehouse operations through clerical, administrative, and customer-facing duties. This role ensures accurate documentation, effective communication between internal teams and external customers, and prompt resolution of customer inquiries related to orders, shipments, and inventory.

Key Responsibilities: Warehouse & Administrative Duties:
  • Maintain accurate inventory records using warehouse management systems (WMS).
  • Prepare and process shipping and receiving documents (bills of lading, packing slips, invoices, etc.).
  • Coordinate incoming and outgoing shipments with carriers and warehouse staff.
  • Perform data entry, filing, and documentation of warehouse transactions.
  • Track inventory levels and report discrepancies, damages, or shortages.
  • Assist in cycle counts, audits, and physical inventory checks.
  • Generate and distribute warehouse performance and inventory reports.
  • Ensure proper documentation and compliance with company policies.
Customer Service Representative (CSR) Duties:
  • Serve as the first point of contact for customer inquiries via phone, email, or in person.
  • Provide timely updates on order status, shipping timelines, and product availability.
  • Resolve customer complaints or issues related to orders, deliveries, or product conditions.
  • Process customer orders, returns, and exchanges in coordination with the warehouse team.
  • Communicate clearly and professionally with customers, vendors, and internal departments.
  • Maintain customer records and update account information as needed.
  • Follow up on backorders, delays, or service disruptions and communicate proactively.
  • Support the sales or logistics team with customer-related data and documentation.
Qualifications:
  • 1–2 years of experience in a warehouse, logistics, or warehouse customer service role.
  • Proficiency in Microsoft Office (Excel, Word, Outlook); experience with WMS or ERP systems is preferred.
  • Strong communication and interpersonal skills.
  • Excellent organizational and multitasking abilities.
  • Attention to detail and problem-solving skills.
  • Ability to work independently and collaboratively in a fast-paced environment.
Working Conditions:
  • Office environment located within a warehouse facility- sometimes based out of the warehouse floor.
  • Standard business hours with some flexibility based on operational needs.

Walk in interviews:

Days/ Times to interview: Mon- Fri 9am-3pm

Address : 1651 California St, Redlands CA 92374 - on the Southeast Corner of the building by the traffic- please follow Kimco Signs

You can also text in to speak with a recruiter 833-735-1001

PandoLogic. Keywords: Warehouse Clerk, Location: Perris, CA - 92571 , PL: 604441768
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