Workflow Coordinator

Owen Reed is looking for a Workflow / Document Specialist for a top law firm.

Job Title: Workflow / Document Specialist

Contract: 12 Month FTC (Full-Time)

Location: Fully Remote

Hours: 07:30 – 15:30 (1-hour break)

The Role

We are recruiting a versatile and highly organised Workflow / Document Specialist to join a busy Document Design Centre team. This is a unique 50/50 split role, combining hands-on document production with workflow coordination responsibilities.

You will play a key role in ensuring seamless workflow operations while delivering high-quality document services, maintaining exceptional client service standards in a fast-paced, professional environment.

Key Responsibilities

  • Deliver high-quality document services with a strong focus on accuracy and deadlines
  • Coordinate and manage workflow across the Document Centre
  • Act as a key point of contact for team queries, escalating issues where necessary
  • Monitor team productivity and identify any risks or bottlenecks
  • Ensure adequate staffing levels and liaise with management for additional resource
  • Handle first-line queries and complaints, ensuring prompt resolution
  • Produce professional, consistently formatted documents in line with brand guidelines
  • Provide technical troubleshooting support for document-related issues
  • Manage and prioritise multiple projects effectively
  • Maintain strong client relationships and deliver excellent customer service
  • Support reporting processes, including data collation for monthly reports
  • Ensure effective communication and handover between shifts
  • Continuously develop technical skills and stay up to date with new technologies

About You

  • Proven experience in workflow coordination within a document production environment
  • Previous document production experience within a legal or professional services setting
  • Strong knowledge of document production tools, systems, and best practices
  • Advanced technical capability and problem-solving skills
  • Excellent communication skills, both written and verbal
  • Ability to manage multiple priorities under pressure
  • Strong attention to detail and commitment to quality
  • Proactive, self-motivated, and able to work independently
  • Comfortable working in a fast-paced, deadline-driven environment
  • Flexible, adaptable, and solutions-focused
Salary: GBP 30000 - 40000 per year
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