Administrative Assistant & Customer Service Champion with Inventory Control Expertise – Remote E‑Commerce Operations (Shopify & Amazon) – Part‑Time (25‑35 hrs/week)
About careerzynith
careerzynith is a fast‑growing leader in the e‑commerce space, delivering high‑quality products to customers worldwide through multiple online marketplaces. Our mission is to blend cutting‑edge technology with exceptional service, creating seamless shopping experiences that keep customers coming back. As a fully remote‑first organization, careerzynith empowers its team members with the flexibility to work from anywhere while fostering a collaborative culture built on trust, accountability, and continuous learning.
Why This Role Matters
In today’s digital marketplace, the intersection of administrative efficiency, stellar customer support, and precise inventory management is the engine that drives success. At careerzynith, we recognize that a single individual who can wear multiple hats—handling administrative duties, delighting customers, and maintaining flawless inventory records—adds tremendous value. This role is pivotal to ensuring that our online storefronts on Shopify and Amazon Seller Central operate smoothly, that our customers receive timely and courteous assistance, and that our internal processes remain organized and data‑driven.
Position Overview
We are seeking a highly organized, detail‑oriented professional to join our remote team as an
Administrative Assistant, Customer Service, and Inventory Control Specialist
. This hybrid position blends three core functions into one dynamic role, allowing you to leverage your multitasking abilities, problem‑solving mindset, and passion for e‑commerce. You will be the primary point of contact for internal communications, the voice of careerzynith to our customers, and the guardian of inventory accuracy across multiple platforms.
Key Responsibilities
Administrative Assistant Duties
- Conduct daily monitoring of the shared inbox, summarizing critical messages and forwarding actionable items to the manager with concise, clear reports.
- Coordinate and schedule virtual meetings, executive appointments, and travel itineraries, ensuring all stakeholders receive timely calendar invites and relevant documentation.
- Screen incoming phone calls, emails, and chat messages, responding directly when appropriate or routing them to the correct department with a professional tone.
- Perform data entry, maintain organized records, track expenses, and support other administrative tasks that keep the team operating efficiently.
Customer Service Excellence
- Respond promptly to customer inquiries via email, live chat, and ticketing systems, delivering accurate product information and troubleshooting guidance.
- Handle complaints, process returns, and manage escalations with empathy, aiming for first‑contact resolution whenever possible.
- Document customer interactions in the CRM, flagging recurring issues and providing insights that help improve product listings and service processes.
- Collaborate with the fulfillment team to ensure that order status updates, shipping notifications, and delivery confirmations are communicated clearly to customers.
Inventory Control & E‑Commerce Management
- Monitor inventory levels on both Shopify and Amazon Seller Central, updating stock quantities, SKUs, and product attributes to reflect real‑time availability.
- Enter new products into each platform, ensuring that titles, descriptions, images, and pricing comply with marketplace guidelines.
- Conduct regular inventory audits, reconcile discrepancies between platforms, and generate variance reports that highlight overstock or stock‑out situations.
- Work closely with third‑party logistics partners and fulfillment centers to coordinate restocking, manage purchase orders, and guarantee timely order fulfillment.
Administrative & Reporting Tasks
- Enter inventory control purchase orders (POs) into the system, tracking receipt dates, quantities, and vendor information.
- Generate and analyze weekly inventory and customer service performance reports using Microsoft Excel, highlighting trends, KPIs, and actionable insights.
- Maintain a well‑structured repository of documentation related to inventory adjustments, customer communications, and process improvements.
- Support cross‑functional initiatives, contributing ideas that streamline workflows, reduce manual effort, and enhance overall operational efficiency.
Essential Qualifications
Experience:
Minimum of 2 years in a combined customer service and inventory management role, preferably within an e‑commerce environment.
Technical Proficiency:
Demonstrated expertise with Shopify and Amazon Seller Central, including product uploads, inventory updates,
