Complaints Coordinator - UK, Europe

Hours: 35 hours per week

An exciting opportunity for a Complaints Coordinator to join our team.

We are looking for an enthusiastic individual with a keen interest in complaint resolution and delivering excellent customer service. You’ll need a proactive, ‘can do’ attitude, with the ability to learn new skills and work effectively in a high volume, fast paced environment.

You will be the first point of contact for complaints, providing support to the Strategic Projects Team and the wider business. Responsible for managing the phone lines and the email inbox, allocating work accordingly to the complaints handlers.

Fantastic attention to detail is a must, along with excellent IT skills, a strong understanding of confidentiality and the ability to multitask to work to deadlines. You will ensure records are kept up to date and ensure strict deadlines and regulations are adhered to.

You’ll build strong relationships with stakeholders and work in collaboration with the wider team, to deliver an excellent support service.

What we are looking for:

  • Previous experience in an administration/ coordinator role
  • Excellent attention to detail
  • Excellent IT Skills, including case management
  • Understanding of data protection and confidentiality
  • Ability to manage own workload and meet deadlines
  • A positive, proactive approach
  • Excellent communication skills, with the ability to liaise with stakeholders at all levels

Closing date for applications 06 May 2026.

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