Customer Service Representative - Express Scripts - Remote

Customer Service Representative - Express Scripts - Remote (Finance)

The Cigna Group is a global health service company dedicated to helping people improve their health and vitality. Our Pharmacy Benefit Management (PBM) team seeks dedicated, compassionate, and empathetic Customer Service Representatives to join our team. We value individuals who are genuinely interested in helping people during critical points in their lives. The Call Center Customer Service Representative represents the company, and our people make all the difference in our success.

Responsibilities

  • Answer inbound calls from members, providers, and pharmacies regarding PBM benefits and mail-order pharmacies.
  • Handle an average of 70-80 calls daily.
  • Manage calls efficiently while toggling through multiple applications on several screens.
  • Attend all training sessions, including the first 90 days of employment.
  • Maintain regular and predictable attendance.
  • Resolve customer complaints through independent problem-solving and aim for one-call resolution.
  • Strive to meet or exceed call center metrics while providing consistent, excellent customer service.

Qualifications

  • High School diploma or equivalent.
  • At least 1 year of call center experience.
  • Dedicated workspace with no distractions.
  • Intermediate proficiency in Microsoft Outlook.
  • Strong organizational, written, and verbal communication skills.
  • Ability to remain calm and helpful in challenging situations.
  • Ability to foster teamwork and collaborate with cross-functional departments.
  • Proficiency in managing multiple applications simultaneously.

If working remotely, a reliable internet connection via cable broadband or fiber optic service with speeds of at least 10 Mbps download and 5 Mbps upload is required.

About The Cigna Group

At The Cigna Group, we\'re committed to making a meaningful difference by improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we aim to enhance the lives of our clients, customers, and patients. Join us in driving growth and making a positive impact.

We consider all qualified applicants regardless of race, color, age, disability, sex, pregnancy, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, public assistance status, citizenship, or other protected characteristics.

If you need reasonable accommodation during the application process, please email: SeeYourself@cigna.com. Please do not use this email for application updates or resumes.

The Cigna Group maintains a tobacco-free policy and may choose not to hire tobacco/nicotine users in states where permitted by law. Candidates in such states who use tobacco/nicotine must enter a qualifying cessation program before employment begins. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington.

Applicants with criminal histories will be considered in accordance with applicable laws.

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