Customer Success Executive

Permanentrole–officebased-Wimbledon MondaytoFriday–FullTime £27K+20%discretionarybonus+greatbenefits AbouttheRole

Ourclientislookingforahighlyorganised,detail-focusedCustomerSuccessExecutivetojointheir team.

,enjoysstructureandprocess,andisconfidentmanagingmultipledeadlinesatonce.

WhatWe'reLookingFor
  • Previousexperienceinanadministrative,coordinatororofficesupportrole.
  • Excellentattentiontodetailandahighlevelofaccuracyindataentry,proofreadingandrecord-keeping.
  • Strongorganisationalskills,withtheabilitytomanagemultipledeadlinesandpriorities.
  • ConfidentuserofMicrosoftOffice,particularlyExcel,WordandOutlook.
  • Clear,professionalwrittenandverbalcommunication.
  • Abletoworkfull-timefromtheWimbledonoffice,withoccasionalonsiteeventdays
KeyResponsibilities
  • Carryoutgeneraladministrativetasks,includingdataentry,reporting,documentmanagementandinternalcommunications.
  • MaintainaccurateCRMandwebsiteinformation,workingwiththesales,operationsandmarketingteams.
  • Preparecontracts,checktheyarewithinbudget,obtainapprovalsandfollowuptoensuretheyarereturnedontime.
  • Updatemanuals,FAQsandwebsitecontentsothatinformationisalwayscorrect.
  • Helppreparerepresentations,materialsandreportsforinternalandexternalstakeholders.
  • Actasapointofcontactforvisitors,exhibitorsandsponsorsbeforeandduringevents.
  • RespondtoenquiriespromptlyandrecordallinteractionsaccuratelyintheCRM.
  • Keeptheonlineexhibitorportalaccurateandworkingcorrectly.
  • Helpensuresponsorcontracts,benefitsandbrandingaredeliveredasagreed.
  • Supportthedeliveryof‘MarketingthroughExhibitors’campaigns,trackingdeadlinesandcommunicatingwithexhibitorsandsponsors.
  • Gatherandscheduleexhibitorcontentforoursocialmediachannels.
  • Attendprojectandteammeetingstostayuptodateoneventlogisticsandshareclientfeedback.
  • Assistwiththecoordinationoffringeeventsalongsidethemainprogramme.
  • Assistwithspeakerlogistics,includingscheduling,communicationandonsitecoordination.
  • Provideonsitesupportatevents,handlingexhibitorenquiriesandworkingwiththeeventteamtoresolveissuesquickly.
Closing date for applications: November 30, -0001 #J-18808-Ljbffr
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